ServiceNow Developer

Jolera; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading IT solutions provider in Toronto is seeking an experienced ServiceNow Developer with a strong focus on domain separation. The ideal candidate will improve domain separation solutions, develop ServiceNow applications, and collaborate across teams. This role offers remote work two days a week alongside competitive salary and benefits.

Benefits

Competitive salary

Gym membership

Career development opportunities

Qualifications

• Minimum 3 years of experience as a ServiceNow Developer.
• Experience in designing and managing domain separation models.
• Proven track record in developing and customizing ServiceNow applications.

Responsibilities

• Review and recommend improvements to the domain separation solution within ServiceNow.
• Develop and customize applications, workflows, business rules, scripts, and user interfaces.
• Monitor and optimize platform performance for scalability and security.

Skills

ServiceNow platform development

Domain separation expertise

JavaScript proficiency

API integrations

Strong communication skills

Education

ServiceNow Certified System Administrator (CSA)

Tools

ServiceNow Studio

REST/SOAP Web Services

Job description

Who We Are

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

Who You Are

We are seeking an experienced ServiceNow Developer with a strong focus on Domain Separation within a TPSM (Third-Party Service Management) instance. The ideal candidate will possess in-depth knowledge of:

• ServiceNow platform development, with a specific emphasis on implementing and managing domain separation
• Ensuring secure, multi-tenant functionality across distinct business units
• Developing, configuring, and supporting ServiceNow applications, workflows, and integrations while ensuring data isolation and segregation in a TPSM environment

What You Will Do

• Domain Separation Improvement and Maintenance: Review and recommend improvements to the domain separation solution within ServiceNow, ensuring secure data and process separation across multiple domains. Work with stakeholders to gather requirements and translate them into domain separation models. Ensure appropriate access and visibility for all business units while maintaining data isolation.
• ServiceNow Development: Develop and customize applications, workflows, business rules, scripts, and user interfaces. Collaborate with other developers and administrators to ensure seamless integration and customization. Develop solutions aligned with domain separation best practices.
• Configuration and Customization: Configure ServiceNow to meet TPSM and domain-specific needs. Work with process owners to create and maintain configurations, including domain-specific views, notifications, data sources, and service catalog items. Assist with setting up domain-specific RBAC.
• Collaboration and Support: Provide technical support, troubleshooting, and resolution for domain separation issues. Collaborate with administrators, project managers, and stakeholders to ensure correct configurations. Assist in migration and deployment of configurations. Work with clients and internal teams to implement configurations. Leverage API and integrations with systems like Active Directory, LDAP, ConnectWise, and others.
• Performance Optimization: Monitor and optimize platform performance for scalability, availability, and security. Troubleshoot performance issues related to domain separation and TPSM instances.
• Documentation & Training: Document configurations, workflows, and processes. Provide training to end users and team members on domain-specific features.

Qualifications

• Minimum 3 years of experience as a ServiceNow Developer with strong knowledge of domain separation, preferably in a TPSM instance
• Experience in designing, implementing, and managing domain separation models in ServiceNow
• Proven track record in developing and customizing ServiceNow applications, workflows, and business rules

Skills & Knowledge

• Proficiency in ServiceNow features: Studio, Business Rules, Script Includes, Workflows, Service Catalog, Service Portal, Notifications
• Strong understanding of domain separation concepts: data partitioning, roles, security, multi-tenant configurations
• Familiarity with TPSM processes, configurations, workflows
• Proficiency in JavaScript, REST/SOAP Web Services, API integrations
• Experience with RBAC, ACLs, data security in multi-domain environments

Certifications

• ServiceNow Certified System Administrator (CSA) required
• ServiceNow Certified Application Developer (CAD) and Implementation Specialist modules are a plus

Preferred Qualifications

• Experience with multi-instance configurations in domain-separated environments
• Ability to work in fast-paced settings with multiple priorities
• Strong communication skills for technical and non-technical stakeholders
• Understanding of ITIL best practices and Change Management processes
• Experience with Agile methodologies

What We Offer

• Remote work 2 days/week, 3 days in-office
• Competitive salary and benefits
• Company perks, gym membership, discounts
• Company events and recognition programs
• Career development opportunities