ServiceNow Developer

Job Description

Within the Ubisoft IT Department, you’ll be joining as a Service Now developer within the ServiceNow Platform team, which is responsible for supporting all other IT teams by providing guidance and helping them to improve their processes. By working as a part of the team, you will maintain our ServiceNow platform and implement new features for our internal customers. You will participate in every phase, from the solution design to the development and test coordination.

Responsibilities

• Administrate and optimize the ITSM platform to reflect the processes of the department;
• Provide support, configuration, troubleshooting and scripting on the ITSM platform;
• Suggest new workflows and methods to improve our ITIL process implementations;
• Configure, document and implement the platform for new clients;
• Answer customer tickets related to the application;
• Evangelize the capabilities of the platform and recommend process optimization to leverage the ITSM tool.

Qualifications

• A development experience on the ServiceNow platform with advanced server and client scripting, workflow administration and API knowledge;
• Strong analytical and problem-solving skills based on the ability to quickly learn new complex concepts;
• Experience with ITIL, ITSM, Service Desk environments;
• Proficiency with JavaScript and HTML, CSS is a plus;
• Strong attention to detail, design, layout, customer experience and be able to translate business requirements into technical solutions;

Company Description

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal-opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting-edge technologies, and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.