ServiceNow Developer

Kinaxis; Canada; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading company in supply chain management is seeking a ServiceNow Developer to enhance their ServiceNow ecosystem. The ideal candidate will work with cross-functional teams to deliver efficient solutions and ensure compliance with business applications. Join Kinaxis and contribute to innovative digital solutions while maximizing your career growth.

Benefits

Flexible vacation

Physical and mental well-being programs

Regularly scheduled virtual fitness classes

Mentorship programs

Hackathons

Qualifications

• Minimum 5 years of experience in ServiceNow development.
• Demonstrated experience in integrations from/to ServiceNow.
• Expertise with APIs and web programming.

Responsibilities

• Implement ServiceNow projects, enhancements, and integrations.
• Participate in system testing and configuration.
• Lead ServiceNow Release Upgrades and coordinate with teams.

Skills

Communication

Interpersonal Skills

Relationship Building

Change Management

Education

Bachelor’s Degree in Engineering, Computer Science, Information Technology, or related field

Tools

ServiceNow

Jira

DataDog

Salesforce.com

SQL Server / MySQL

Job description

About Kinaxis

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada’s Top Employers, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

At Kinaxis, we power the world’s supply chains to help preserve the planet’s resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

We are open to hiring for this role across 3 Canadian locations.

Please note the working style associated with each location.

Ottawa - Hybrid

Montreal - Remote

Toronto - Remote

About the role

We are seeking a ServiceNow Developer with significant experience on the ServiceNow platform to lead the design, development, and governance of our ServiceNow ecosystem and related systems/integrations. As part of the IT Application Excellence team within Corporate IT, the ServiceNow Developer contributes to the work on highly integrated applications and platforms that drive the business forward. Partnering with other developers and business analysts, you will designand developnew user experiences and create digital solutions to solve challenges within ServiceNow.

As the ServiceNow Developer, you will ensure that business applications meet compliance requirements and provide efficient solutions to team members within Corporate IT on the necessary support and enhancement of our business applications.

What you will do

• Support the implementation of ServiceNow projects, including enhancements, integrations, fixes, and features, in collaboration with business SMEs, and team members within Solution Architecture and Business Analysis.
• Lead ServiceNow Release Upgrades when needed and coordinate with the organization on the steps/milestones.
• Participate in delivering system testing; configuring, automating, documenting, and performing test cases and test scripts to identify and correct issues or to verify desired functionality.
• Design, develop, and document solutions on new platforms and applications, and support the testing of new features and capabilities on existing applications and platforms, providing best practices and analysis to the rest of the team.
• Contribute to code reviews, adopting and documenting code and configuration management best practices.
• Work in collaboration with your team to deliver projects on Agile methodology.
• Act as the technical subject matter expert on some of the ServiceNow Modules such as:
  • HR Service Delivery
  • Employee Center Pro
  • IT Service Management
  • IT Operations Management
  • Strategic Portfolio Management

What we are looking for

• Minimum 5 years of experience in ServiceNow development and administration activities for below ServiceNow Modules:
  • IT Service Management
  • HR Service Delivery
  • IT Operations Management
  • Strategic Portfolio Management
  • Employee Center Pro
• Demonstrative experience in integrations from/to ServiceNow below:
  • Jira (Data Center & Cloud)
  • DataDog
  • SAP SuccessFactors
  • Salesforce.com
  • Prometheus
  • Integration Hub Elements
• Bachelor’s Degree in Engineering, Computer Science, Information Technology, Management Information Systems, or related field.
• Excellent communication and interpersonal skills, including change management expertise and the ability to translate complex, technical requirements for a non-technical audience.
• Strong relationship-building and influencing skills and the ability to prioritize business requirements appropriately through a collaborative partnership approach.
• Ability to anticipate technical implications of decisions on platforms and applications, and proactively plan for the future.
• Knowledge of cybersecurity and privacy considerations in systems.
• Role Specific Skills and experience:
  • Experience consuming and/or creating APIs
  • Experience in designing, configuring, supporting, testing, and implementing enhancements as well as supporting maintenance items for various business applications.
  • Experience developing test cases and performing all levels of testing and defect management.
  • Experience with system/data integration.
  • Experience working with ITOM/CMDB is an asset.
  • Experience developing with programming languages like C#, Java, PHP, Microsoft.net framework, RESTful and SOAP based API web services and authentication protocols and technologies.
  • Experience in Web programming (HTML5, Java script/jQuery, JSON, XML, CSS etc.).
  • Experience with SQL server / MySQL, developing stored procedures, complex queries, optimizing queries, designing databases.
  • Authentication protocols and technologies such as OAuth, SAML, open ID.
  • Expertise developing on specific application platforms supported by the team.

#Intermediate #LI-EM1

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [e-mail]. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.