ServiceNow Delivery Product Owner

Export Development Canada; Vancouver; Hybrid; CAD 131,000 - 176,000; Full time

Job summary

A federal financial institution is seeking a ServiceNow Delivery Product Owner to manage the delivery of ServiceNow initiatives, bridge demand management and Agile execution. This role is essential for coordinating business demands and ensuring timely delivery of services. The ideal candidate has significant experience in IT solutions and is knowledgeable in ServiceNow and Agile methodologies. This position offers a hybrid working model in Vancouver.

Benefits

Comprehensive benefits package

Work-life balance

Professional development opportunities

Wellness programs

Community engagement opportunities

Qualifications

• 5-10 years of experience in delivering IT solutions.
• Minimum of 3 years’ hands-on experience on the ServiceNow platform.
• ServiceNow Certifications: Certified ServiceNow Administrator (CSA).

Responsibilities

• Act as the primary point of contact for ServiceNow-related demands.
• Plan and oversee ServiceNow release cycles.
• Coordinate with business teams to ensure change management.

Skills

Communication skills

Stakeholder management

Agile methodologies

Education

Undergraduate Degree in Software Engineering or related field

Tools

ServiceNow

ITIL processes

Job description

Overview

Application deadline: October 10, 2025

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position: ServiceNow Delivery Product Owner

Employment Type: Permanent

Compensation Details:

• Product Owner 18: Salaries typically range from $94,664 to $126,219 annually, based on qualifications and experiences, plus a performance-based incentive.

Location:

• Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 2 days per week. (subject to change)
• This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Laval, Brossard, Vancouver, Calgary, or Halifax.
• Relocation assistance is available for eligible candidates.

About EDC:

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, and the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: We offer hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Fridays, and no meeting Fridays.
• Professional Development: Continuous learning opportunities, including training programs, workshops and language training.
• Inclusive Culture: A diverse and inclusive workplace that champions employment equity and values diversity of ideas, strengths, and backgrounds.
• Wellness Programs: Wellness initiatives, mental health support, and fitness programs.
• Community Engagement: Volunteer opportunities and social responsibility programs.

Team and Job Overview

The Digital & Technology Solutions (DTS) group, led by the Chief Information Officer and established in 2023, aims to empower customers and colleagues to take on the world by delivering secure and reliable digital experiences. DTS objectives include:

• Define, execute, and sustain the integrated technology target state, target data model, and technology operations to enable EDC’s 2030 business transformation.
• Establish and manage the rolling 3 Year Digital Roadmap to sequence technology outcomes and facilitate execution across domains.
• Keep pace with industry trends and emerging technologies to stay relevant in the market and grow Canadian global trade.
• Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.

The ServiceNow Delivery Product Owner plays a pivotal role in orchestrating the successful delivery of ServiceNow initiatives by bridging demand management, release planning, and Agile execution on the ServiceNow platform team. This role manages intake and prioritization of business demands, coordinates release schedules, and facilitates timely and high-quality delivery. It acts as a central point of contact between business stakeholders, technical teams, and vendors to ensure alignment, transparency, and continuous improvement across the ServiceNow delivery lifecycle.

To be successful in this role, a blend of technical acumen, leadership skills, and cross-functional coordination abilities is required.

What you will be doing

Demand Management:

• Act as the primary point of contact for intake and prioritization of ServiceNow-related demands.
• Serve as a liaison between business units, the Platform team, and external vendors.
• Maintain and manage the demand backlog, ensuring proper stories definition and documentation, in alignment with the Platform Owner for prioritization and strategic initiatives.
• Facilitate demand review meetings and ensure timely decision-making.
• Coordinate day to day with external third-party teams and internal business stakeholders, business analysts, to gather, assess, and document requirements.
• Track demand lifecycle from planning through post-implementation support, including intake and delivery, ensuring transparency and accountability.
• Maintain dashboards and reports for demand and release tracking. Track and report on delivery performance and demand fulfillment.
• Use insights from delivery metrics to refine processes and improve future outcomes.

Release Management:

• Plan, coordinate, and oversee ServiceNow release cycles, including minor enhancements, major upgrades, or new applications put into production.
• Work with business teams to ensure change management policies are properly applied, the release passes QA standards and documentation is available.
• Manage release schedules, mitigate risks, and resolve conflicts across teams.
• Communicate release notes, content, and impacts to stakeholders.

What we are looking for

• Undergraduate Degree in Software Engineering or related field with 5-10 years of experience in the industry.
• Minimum of 7 years’ proven experience delivering IT solutions.
• Minimum of 3 years’ hands-on experience on the ServiceNow platform.
• Strong understanding of ITIL processes and how they map to ServiceNow workflows.

Strong knowledge of Agile methodologies.

Ability to create status reports and metrics.

ServiceNow Certifications: Certified ServiceNow Administrator (CSA).

Certifications: Certified Scrum Product Owner (CSPO).

What will make you stand out

• Strong communication skills with stakeholder management.
• High level of initiative and ownership.
• Ability to adapt in a fast-paced, evolving environment.
• Collaborative mindset with a problem-solving attitude.
• Bilingual in both official languages (English and French).

Eligibility

We are dedicated to Fair Employment Practices. Applicants must be Canadian citizens or hold valid permanent residency cards at the time of application. Preference will be given to candidates who are legally able to work in Canada (Canadian Citizens or Permanent Residents). Candidates must also meet the government security screening requirements.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Website: https://www.edc.ca

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves. We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants for their interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

Should you require any accommodation during the recruitment and selection process, please contact the Recruitment team at [e-mail].