ServiceNow Business Process Consultant

Alldus; Montreal; Remote; CAD 90,000 - 130,000; Full time

Job summary

A consulting firm is seeking a ServiceNow Business Process Consultant for a fully remote position. This mid-senior level role involves close collaboration with stakeholders and requires experience in writing process documents and conducting feasibility analysis. Candidates should have strong documentation skills and the ability to lead user acceptance testing efforts. This role offers an opportunity to work on diverse functional requirements in a dynamic environment.

Qualifications

• Experience collaborating with Business Stakeholders and Subject Matter Experts.
• Hands-on experience in writing process documents and functional requirements.
• Ability to conduct feasibility analysis of customer requirements.

Responsibilities

• Work with ServiceNow Technical Architects to explain requirements.
• Lead system validation and UAT efforts with the client.
• Maintain communication with business users and key stakeholders.

Skills

Collaboration with stakeholders

Writing process documents

Functional Lifecycle Testing

Feasibility analysis

Documentation preparation

User Acceptance Testing (UAT)

Job description

I am currently seeking a ServiceNow Business Process Consultant. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.

Job Details

• Fully Remote
• Work with ServiceNow Technical Architects / Developers to explain the requirements and ensure development aligns with specified functional requirements (Functional Lifecycle Testing)
• Hands-on experience in writing process documents, process flows, and Functional Requirements Specification documents
• Ask probing questions to understand and clarify requirements
• Conduct feasibility analysis of customer requirements
• Determine whether requirements will result in Configurations or Customizations
• Suggest best practices related to Configurations or Customizations
• Recommend the most suitable or alternative ways to achieve required functionality
• Prepare detailed documentation on functional specifications and review/finalize after review
• Validate/test functionalities during or after development completion
• Maintain communication with business users and key stakeholders to keep them updated on progression
• Lead system validation and UAT efforts with the client
• Communicate solutions clearly and perform demonstrations in front of customers

Additional Information

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Engineering and Information Technology

Industries: Staffing and Recruiting

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