ServiceNow Business Analyst with GRC Modules

Kaizen Technologies; Halifax; On-site; CAD 70,000 - 100,000; Full time

Job summary

A technology-driven consultancy is seeking a ServiceNow Business Analyst to manage risk and compliance solutions for their clients. This role involves collaborating with stakeholders to define requirements, leading implementations of ServiceNow modules, and optimizing workflows related to risk management. The ideal candidate will hold a Bachelor’s degree and possess substantial experience in GRC aspects within ServiceNow, along with strong analytical and communication skills.

Qualifications

• 4+ years’ experience as a Business Analyst with a focus on risk management, governance, risk, and compliance (GRC).
• Strong understanding of risk management frameworks and IT risk concepts.
• Ability to translate complex business requirements into technical specifications.

Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document risk management and compliance requirements.
• Lead the implementation and enhancement of ServiceNow Risk, Policy, Compliance, and Audit Management modules.
• Monitor risk indicators, compliance status, and provide regular reports using ServiceNow tools.

Skills

Risk management

Stakeholder management

Business analysis

Communication

Agile methodologies

Education

Bachelor’s degree in business, IT, Risk Management or related field

Tools

ServiceNow

Job description

ServiceNow Business Analyst with GRC Modules

ServiceNow Business Analyst with GRC Modules

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Position : ServiceNow Business Analyst with GRC Modules

Duration : Long Term

Key Responsibilities :

• Collaborate with business stakeholders to gather, analyze, and document risk management and compliance requirements.
• Act as the liaison between risk management teams and IT / ServiceNow developers to ensure GRC solutions meet business needs.
• Lead the implementation, configuration, and enhancement of ServiceNow Risk, Policy, Compliance, and Audit Management modules.
• Conduct gap analysis and process improvements to optimize risk workflows and controls within ServiceNow.
• Support the integration of ServiceNow with other risk and compliance tools.
• Create functional specifications, user stories for ServiceNow enhancements.
• Assist in the development and delivery of training and documentation for end users on risk management processes and ServiceNow functionalities.
• Monitor risk indicators, compliance status, and provide regular reports and dashboards using ServiceNow reporting tools.
• Ensure adherence to regulatory requirements, internal policies, and risk framework.

Qualifications :

• Bachelor’s degree in business, IT, Risk Management, or related field.
• 4+ years’ experience as a Business Analyst with a focus on risk management, governance, risk, and compliance (GRC).
• Hands-on experience with ServiceNow platform in the Risk, Policy, Compliance, or Audit modules.
• Strong understanding of risk management frameworks
• Experience in requirements gathering, process mapping, and documentation.
• Knowledge of IT risk, operational risk, and compliance concepts.
• Ability to translate complex business requirements into technical specifications.
• Excellent communication, interpersonal, and stakeholder management skills.
• Experience with Agile methodologies is a plus.
• ServiceNow certification (e.g., Certified System Administrator, GRC Specialist) preferred.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Analyst, Engineering, and Business Development

Information Services, Technical and Vocational Training, and Business Consulting and Services

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