ServiceNow Business Analyst (Halifax, Canada)

Compunnel Inc.; Halifax; On-site; CAD 80,000 - 120,000; Full time

Job summary

A leading company in IT services is seeking an experienced professional to align technology solutions with business strategies. The role requires expertise in ServiceNow and includes responsibilities like supporting complex processes and integrating technical solutions. Candidates must possess significant hands-on experience and relevant certifications, making this an exciting opportunity for those looking to further their careers.

Qualifications

• 5+ years of experience in ServiceNow.
• Minimum 4 years overall IT experience.
• Hands-on experience with Flow Designer, ITOM, and ITSM development.

Responsibilities

• Align technology solutions with business strategies.
• Support complex business processes and integrate technical solutions.
• Coordinate collection and documentation of business requirements.

Skills

ServiceNow Certified (CSA or CIS)

Automated testing

ServiceNow test management

ServiceNow custom applications and testing

Agile

SaFe

DevOps

ITIL

Education

ServiceNow Administration and Implementation certification

Job description

Contract Duration : 12+ months

Job Description :

• Work with business partners within one or more business unit to align technology solutions with business strategies.
• Demonstrate an in-depth knowledge of a business area in the context of the business client unit to identify and communicate how IT solutions can strategically assist and support.
• Supports one or more highly complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business.
• Serve as a project team member or team lead.
• Responsible for coordinating the collection, analysis and documentation of future business requirements.
• Align IT resources and processes to meet the client organization needs, as well as the design of enterprise solutions.
• 5 plus years of experience in ServiceNow (Must)
• Minimum 4 plus years overall IT experience (Must)
• Hands on experience with Flow Designer and Scoped Application Must has experience on ITOM and ITSM Development. Preferred experience on ITSM ITOM (CMDB)
• ServiceNow Administration and Implementation certification (Preferred)

Mandatory Skills

• ServiceNow Certified(CSA or CIS)
• Automated testing
• ServiceNow test management
• ServiceNow custom applications and testing
• Agile, SaFe, DevOps or ITIL

Secondary Skills

• Experience with Business Continuity Management
• Experience with Major Security Incident Management (MSIM), ServiceNow Certified(CSA or CIS)

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