ServiceNow Business Analyst

Altis Technology; Toronto; Hybrid; CAD 130,000 - 150,000; Full time

Job summary

A leading technology firm is seeking a ServiceNow Business Analyst based in Toronto or Halifax for a hybrid role. The successful candidate will work with business partners to align IT solutions with business strategies and oversee complex business processes. Required qualifications include extensive experience in ServiceNow, relevant certifications, and a strong grasp of ITSM and ITOM.

Qualifications

• 5+ years of experience in ServiceNow is a must.
• Minimum 4+ years overall IT experience required.
• Hands-on experience with Flow Designer and Scoped Application.

Responsibilities

• Align technology solutions with business strategies.
• Coordinate collection, analysis, and documentation of future business requirements.
• Serve as a project team member or team lead.

Skills

ServiceNow Certified (CSA or CIS)

Automated testing

ServiceNow test management

Agile

SaFe

DevOps

ITIL

Education

ServiceNow Administration and Implementation certification

Job description

Job Description

Position: ServiceNow Business Analyst

Location: Halifax or Toronto, Canada - Hybrid

Client: Huntington

Rate: $65/hr. on CAD

CMDB module-Service Mapping, Discovery, ITSM, ITOM / (CMDB)- Tasks and Responsibilities

• Work with business partners within one or more business unit to align technology solutions with business strategies.
• Demonstrate an in-depth knowledge of a business area in the context of the business client unit to identify and communicate how IT solutions can strategically assist and support.
• Supports one or more highly complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business.
• Serve as a project team member or team lead.
• Responsible for coordinating the collection, analysis and documentation of future business requirements.
• Align IT resources and processes to meet the client organization needs, as well as the design of enterprise solutions.

Requirements

• 5 plus years of experience in ServiceNow (Must)
• Minimum 4plus years overall IT experience (Must)
• Hands on experience with Flow Designer and Scoped Application Must has experience on ITOM and ITSM Development. Preferred experience on ITSM ITOM / (CMDB)
• ServiceNow Administration and Implementation certification (Preferred)

Mandatory Skills:

• ServiceNow Certified (CSA or CIS)
• Automated testing
• ServiceNow test management
• ServiceNow custom applications and testing
• Agile, SaFe, DevOps or ITIL

Secondary Skills:

Experience with Business Continuity Management

Experience with Major Security Incident Management (MSIM)

We're an equal opportunity employer committed to increasing diversity and inclusion in today's workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.