ServiceNow Administrator / Developer

Australia and New Zealand Banking Group Limited; Ajax; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading banking group is seeking a ServiceNow Administrator/Developer to enhance their platform. The role involves administration, integration, and support of ServiceNow applications. The ideal candidate will have extensive experience in ServiceNow and agile methodologies, contributing to a collaborative environment aimed at improving financial services.

Benefits

Flexible working options

Access to health and wellbeing services

Qualifications

• 7+ years total experience with 4+ years in ServiceNow platform.
• Strong knowledge of ServiceNow Best Practices.
• Self-starter with multitasking ability.

Responsibilities

• Ensure and maintain ServiceNow Platform functionality.
• Develop systems integrations and process automation.
• Provide end-user technical support and training.

Skills

ServiceNow Platform Administration

Agile Concepts

Time Management

Team Player

Tools

SOAP

REST

Job description

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ServiceNow Administrator / Developer

Division: Technology

About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

About the Role

The ServiceNow Platform Administrator & Developer should be knowledgeable in ServiceNow Best practices, to fill a critical role. The core focus of this role is ServiceNow Administrator that will work closely with Multiple Tenants and various Integration Squads. We are looking for a candidate who can communicate effectively, collaborate with multiple business units, is adaptable to change and will take the initiative to help develop/manage the stakeholder’s requirement from platform perspective. The successful candidate will be able to take a leadership role in this effort from the ServiceNow Platform space. This team is fast paced, Agile, Lean, and works closely with other teams in a matrix manner. Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

What will your day look like?

You need to ensure & maintain ServiceNow Platform is running smoothly.

You will be working on the assigned epics/stories/tickets in Jira/ServiceNow and resolve it within SLA

Expected to work between 0800-1700 IST and provide On-call support on a rotational basis.

Provide overall support, administration and maintenance of the ServiceNow platform and ServiceNow applications such as ITSM, ITOM, ITBM etc.

Monitor health, usage, and overall compliance of ServiceNow and its applications; coordinates application and platform patching and upgrades

Perform application development and maintenance, including development of new features and enhancements to existing applications through platform configuration and customization

Develop systems integrations and process automation - fully utilizing the platform's workflow capabilities

Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting

Develop new data imports and transforms

Install and maintenance of the mid server

Monitor and administer ServiceNow Discovery processes in support of configuration management software asset management

Provide end-user technical support to resolve issues, answer questions and provide additional training as needed

Monitor external system integrations and provide support as needed

Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Strong knowledge on ServiceNow Platform Administration

Maintains, Develop and Enhances ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations.

Participates in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform.

Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform.

Monitors health, usage and overall compliance of ServiceNow and its applications.

Self-starter with ability to multitask, and effective time management skills

Team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning

Essential skills

Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features

Familiar with web services integrations using SOAP and REST

Functional knowledge of ITSM processes such as incidents, problem and change

Understanding of agile concepts

7+ Years of Total Experience with 4+ Year in ServiceNow Platform

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/ . You can apply for this role by visiting ANZ Careers and searching for reference number [[96153]].

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