Service Writer - Truck and Tailer

Brandt Group of Companies; Nisku; Vor Ort; CAD 48.000 - 64.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Training opportunities

Career growth

Benefits package

Retirement plan

Zusammenfassung

Brandt Group of Companies in Nisku, AB seeks a Service Writer to assist the service manager by maintaining accurate and timely reports for the Service Department. This role involves handling inquiries, opening and tracking work orders, and keeping current service documentation.

The position requires a High School Diploma, familiarity with office procedures, and a basic understanding of mechanical terms. Competitive benefits and growth opportunities are offered.

Qualifikationen

• Experience using Microsoft Office and internet functions.
• High School Diploma or equivalent experience.
• Knowledge of standard office procedures.
• General understanding of mechanical/technical terms preferred.
• Basic knowledge of accounting practices.

Aufgaben

• Field internal and external customer inquiries to the Service Department.
• Open work orders as directed by the Service Manager/Shop Foreman and maintain control until closed and invoiced.
• Maintain the service library with current information (bulletins, manuals, multi-media) under supervision of the Service Manager.
• Maintain Service Department filing and records.
• Update customer profiles using equipment, hours, or other information from the customer work orders.
• Maintain accessories and supplies and prepare replacement orders.
• Process warranty and/or product improvement claims including computation of charges and follow-up.

Kenntnisse

Microsoft Office

Office procedures

Mechanics basics

Accounting basics

Ausbildung

High School Diploma

Jobbeschreibung

Brandt is currently seeking a Service Writer for our Nisku, AB location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there's no place we'd rather be because just like them, it's when we're working hard and getting things done that we're at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That's Powerful Value, Delivered.

What You Will Be Responsible For

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

What We Look For

• Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
• High School Diploma or equivalent experience
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• Basic knowledge of accounting practices

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family's wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It's as simple as that.