Service Writer - Temporary - Peterbilt

Brandt Group of Companies; City of Lloydminster; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a Temporary Service Writer to support the Service Department in Lloydminster. In this role, you will assist the service manager by managing customer inquiries, maintaining accurate records, and ensuring timely processing of work orders. Your attention to detail and organizational skills will be crucial in maintaining the service library and filing systems. This position offers a unique opportunity to develop your skills in a dynamic environment while contributing to the efficiency of service operations. If you are passionate about customer service and enjoy working in a supportive team, this role is perfect for you.

Qualifications

• Strong customer service skills to handle inquiries effectively.
• Ability to maintain organized records and files.

Responsibilities

• Assist the service manager with reports and records for the Service Department.
• Open and maintain work orders until closure and invoicing.

Skills

Customer Service

Attention to Detail

Organizational Skills

Education

High School Diploma

Tools

Service Management Software

Job description

We are currently seeking a Temporary Service Writer for our Lloydminster Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities:

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.