Service Writer (Surrey, Port Kells)

FOUNTAIN TIRE; Surrey; On-site; Full time

Job summary

Join a leading automotive repair shop as a Service Writer. Enjoy competitive pay, benefits including health and dental programs, and opportunities for training. You'll take charge of service orders and ensure customer satisfaction while working in a supportive environment alongside a dedicated team.

Benefits

Comprehensive health, dental, and vision benefits

RRSP program with company matching

Regular day shifts

Discounts on tires and services

Qualifications

• 3 to 4 years of experience in automotive repair or tire industry as a Service Advisor.
• Valid driver’s license with a satisfactory Driver’s Abstract.
• Knowledge of tires and mechanical services.

Responsibilities

• Creating work orders and coordinating bookings for technicians.
• Providing service quotes and obtaining customer authorization.
• Conducting customer follow-ups to ensure satisfaction.

Skills

Customer service

Effective listening

Recommendation skills

Inventory management

Job description

Overview

Fountain Tire Surrey (Port Kells), an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Writer!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will get to enjoy some great benefits:

Whatis in it for you?

• Competitive compensation: $20 - $25 per hour
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• We will develop your skills and certifications with our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts and mechanical services

Primary Responsibilities:

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

What does it take to get on track?

• 3 to 4 years of experience in the automotive repair industry or tire industry as a Service Advisor is required
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck and, specialty tires and mechanical services
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or online today!