Service Writer: Scheduling, Quotes & Customer Care

Kristian-Electric; Calgary; On-site; CAD 52,000 - 66,000; Full time

Benefits offered by this job

Health & Dental benefits

Company pension plan

Friendly work environment

Job summary

Kristian Electric Ltd. in Calgary is seeking a Service Writer to manage customer requests, schedule service, and estimate costs for repairs. You will coordinate walk-in customers, prepare work orders, and communicate progress with technicians and the service supervisor. A background in industrial service and proficiency with Microsoft Office are preferred.

This full-time role offers a friendly workplace, competitive wages, and a company pension plan. Some overtime may be required.

Qualifications

• High school diploma or GED required.
• 1–2 years of Service Writer experience in an industrial organization or similar role.
• Experience with Foundation 3000 and MS Office is an asset.

Responsibilities

• Manage customer calls, inquiries, and emails.
• Coordinate walk-in customers and book service work orders.
• Open and manage work orders in Foundation; assist with pricing and invoicing.

Skills

Customer interaction

Communication

Organization

Attention to detail

Teamwork

Stress management

Safety awareness

Problem solving

Punctuality

Education

High school diploma or GED

Tools

Foundation 3000

Microsoft Office

Job description

Kristian Electric Ltd. in Calgary is seeking a Service Writer to manage customer requests, schedule service, and estimate costs for repairs. You will coordinate walk-in customers, prepare work orders, and communicate progress with technicians and the service supervisor. A background in industrial service and proficiency with Microsoft Office are preferred.

This full-time role offers a friendly workplace, competitive wages, and a company pension plan. Some overtime may be required.