Service Writer - Peterbilt Sudbury, Ontario, Canada

Medisca Pharmaceuticals Inc.; Greater Sudbury; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a Service Writer to join their team in Sudbury. This role involves assisting the service manager in maintaining accurate reports and records for the Service Department. Key responsibilities include managing customer inquiries, opening work orders, and maintaining the service library. The ideal candidate will possess strong organizational skills and attention to detail, ensuring smooth operations within the department. This is an excellent opportunity to contribute to a dynamic team in a supportive environment, where your efforts will help enhance customer satisfaction and operational efficiency.

Qualifications

• Strong customer service skills with the ability to handle inquiries.
• Detail-oriented with excellent organization skills.

Responsibilities

• Assist the service manager with reports and records for operations.
• Open and maintain work orders and customer profiles.
• Manage the service library and maintain department records.

Skills

Customer Service

Attention to Detail

Organization Skills

Education

High School Diploma

Technical Certification

Tools

Service Management Software

Microsoft Office Suite

Job description

We are currently seeking a Service Writer for our Sudbury Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.