Service Writer - Peterbilt Ottawa, Ontario, Canada

Medisca Pharmaceuticals Inc.; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in pharmaceuticals is seeking a Service Writer for their Ottawa location. The role involves assisting the service manager with reports, customer inquiries, and maintaining service records. This position is vital for ensuring efficient service department operations.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders and maintains control until closed and invoiced.
• Maintains the service library with current information.

Job description

We are currently seeking a Service Writer for our Ottawa Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

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