Service Writer - Peterbilt North Bay, Ontario, Canada

Medisca Pharmaceuticals Inc.; North Bay; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Service Writer to join their North Bay team. In this crucial role, you will assist the service manager in ensuring the smooth operation of the Service Department by managing customer inquiries, opening work orders, and maintaining accurate records. Your attention to detail and organizational skills will be essential in updating customer profiles and managing service documentation. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, this opportunity is perfect for you to make a significant impact in a supportive team setting.

Qualifications

• Strong customer service skills to handle inquiries effectively.
• Ability to maintain accurate records and reports.

Responsibilities

• Assist the service manager with reports and records for the Service Department.
• Open and maintain control of work orders until completion.

Skills

Customer Service

Report Management

Attention to Detail

Communication Skills

Education

High School Diploma

Tools

Service Management Software

Job description

We are currently seeking a Service Writer for our North Bay Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.