Service Writer - Peterbilt Ayr, Ontario, Canada

Medisca Pharmaceuticals Inc.; Ayr; On-site; CAD 40,000 - 55,000; Full time

Job summary

A manufacturing company in Ayr seeks a Service Writer to support the Service Department. The role involves managing service inquiries, maintaining records and reports, and assisting with customer profiles. Ideal candidates are organized and detail-oriented, ensuring seamless service operations.

Responsibilities

• Fields customer inquiries and maintains service-related records.
• Opens and controls work orders until invoiced.
• Updates customer profiles and maintains service library.

Job description

We are currently seeking a Service Writer for our Ayr Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

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