Service Writer - Peterbilt

Brandt Group of Companies; Vars; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Continuous learning

Advancement opportunities

Benefits package

Pension and RRSP programs

Job summary

Brandt Group of Companies is hiring a Service Writer for our Vars Brandt Peterbilt location. The role supports the Service Manager in maintaining accurate reports and records for the department’s operation.

The successful candidate will handle customer inquiries, open and track work orders, and maintain service documentation with a focus on accuracy and efficiency.

Qualifications

• Knowledge of office procedures.
• General understanding of mechanical/technical terms.
• Basic knowledge of accounting practices.
• Experience with standard desktop applications (Microsoft Office) and internet functions.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders and maintains control until they are closed and invoiced.
• Maintains the service library with current information under supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.

Skills

Office procedures

Mechanical/technical terms

Accounting basics

Education

High School Diploma or equivalent

Tools

Microsoft Office

Internet functions

Job description

Overview

We are currently seeking a Service Writer for our Vars Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Overview

We are currently seeking a Service Writer for our Vars Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization.

We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered!

What You Will Be Responsible For

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

What We Look For

• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• Basic knowledge of accounting practices
• Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
• High School Diploma or equivalent experience

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement savings programs: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that!

Discover The Brandt Advantage

When you work for Brandt, we work for you. It’s as simple as that. That means on-the-job education to develop new skills, advancement opportunities, a comprehensive benefits package and more - all backed by unmatched job security.

t the Brandt Group of Companies

The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada — is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 5400+ employees and more than 170 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.