Service Writer - Heavy Equipment - Construction & Forestry (Milton)

Brandt Group of Companies; Milton; On-site; CAD 50,000 - 65,000; Full time

Job summary

Brandt Group of Companies in Milton is seeking a Service Writer to support the Service Department at our Construction & Forestry location. You will help manage work orders, reports, and customer inquiries while coordinating with the service team.

Strong organizational skills, familiarity with office procedures, and basic technical understanding are ideal. This full-time role offers competitive wages, benefits, and growth opportunities within Brandt.

Qualifications

• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• Basic knowledge of accounting practices.
• Experience with and ability to use MS Office and internet functions.
• High School Diploma or equivalent experience.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.

Skills

Office procedures

Mechanical terms

Accounting basics

MS Office

Education

High School Diploma or equivalent

Job description

Overview

Brandt is currently seeking a Service Writer for our Milton Construction & Forestry location.

Brandt is currently seeking a Service Writer for our Milton Construction & Forestry location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

What We Look For

• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• Basic knowledge of accounting practices
• Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions
• High School Diploma or equivalent experience

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions
• Continuous Learning: through on-the-job training and educational opportunities
• Opportunities for advancement within a growing company that values initiative and teamwork
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing
• Retirement savings programs: Pension and RRSP programs to help you invest in your future

When you work for Brandt, we work for you. It’s as simple as that.