Service Writer - Peterbilt

Brandt Group of Companies; Greater Sudbury; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Writer to join their team in Greater Sudbury. In this pivotal role, you will assist the service manager with maintaining accurate records and reports, ensuring the smooth operation of the Service Department. Your responsibilities will include handling customer inquiries, opening work orders, and maintaining the service library. This position offers an opportunity to contribute significantly to the efficiency of service operations while working in a collaborative environment. If you have a keen eye for detail and a passion for customer service, this role is perfect for you.

Qualifications

• Strong customer service skills to handle inquiries effectively.
• Attention to detail for maintaining accurate records and reports.

Responsibilities

• Assist the service manager with reports and records for the Service Department.
• Open and maintain work orders until closure and invoicing.

Skills

Customer Service

Record Keeping

Attention to Detail

Education

High School Diploma

Tools

Service Management Software

Job description

We are currently seeking a Service Writer for our Sudbury Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up