Service Writer - Peterbilt

Brandt Group of Companies; Cornwall; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Service Writer to join their team. This role involves supporting the service manager in ensuring accurate reporting and record-keeping within the Service Department. You will be the key point of contact for customer inquiries, manage work orders, and maintain essential service documentation. If you have a knack for organization and a passion for customer service, this opportunity offers a chance to contribute to a dynamic team in a fast-paced environment. Join a company that values precision and efficiency, and help drive service excellence.

Qualifications

• Strong customer service skills to handle inquiries effectively.
• Excellent organizational skills to maintain accurate records.

Responsibilities

• Assist the service manager with reports and records for the Service Department.
• Open and maintain work orders and manage customer profiles.

Skills

Customer Service

Attention to Detail

Organization Skills

Education

High School Diploma

Technical Certification

Tools

Service Management Software

Microsoft Office Suite

Job description

We are currently seeking a Service Writer for our London Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

1. Fields internal and external customer inquiries to the Service Department
2. Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
3. Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
4. Maintains Service Department filing and records
5. Updates customer profiles using equipment, hours, or other information from the customer work orders
6. Maintains accessories and supplies and prepares replacement orders
7. May prepare Service Technician efficiency reports
8. May process warranty and/or product improvement claims including the computation of charges, submission and follow-up