Service Writer - Peterbilt

We are currently seeking a Service Writer for our Lloydminster Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records related to the Service Department’s operations.

Duties & Responsibilities

1. Handle internal and external customer inquiries for the Service Department.
2. Open work orders as directed by the Service Manager/Shop Foreman and maintain control until they are closed and invoiced.
3. Maintain the service library with current information (e.g., files, bulletins, manuals, multimedia) under the direct supervision of the Service Manager.
4. Maintain Service Department filing and records.
5. Update customer profiles using data from customer work orders, including equipment, hours, or other relevant information.
6. Manage accessories and supplies, and prepare replacement orders.
7. Prepare Service Technician efficiency reports, if required.
8. Process warranty and product improvement claims, including computing charges, submission, and follow-up.