Service Writer (Ladner)

FOUNTAIN TIRE LTD; Delta; On-site; CAD 30,000 - 60,000; Full time

Job summary

Fountain Tire Ladner is seeking a friendly and dedicated Service Writer to join their team. This role involves creating work orders, providing service quotes, and ensuring customer satisfaction. Enjoy competitive wages, comprehensive benefits, and opportunities for skill development in a supportive environment.

Benefits

Comprehensive health, dental, and vision benefits

RRSP program with company matching

Great discounts on tires, parts, and services

Development of skills through training

Qualifications

• Experience in automotive repair or tire industry is an asset.
• Working knowledge of passenger, light truck, and specialty tires.
• Valid driver’s license and satisfactory driver’s abstract.

Responsibilities

• Creating work orders and arranging bookings.
• Providing service quotes and finalizing sales.
• Proactively assessing customer satisfaction.

Skills

Customer Service

Effective Listening

Team Player

Job description

Overview

Fountain Tire Ladner, an established automotive repair shop, is looking for a friendly and dedicated individual to join our team as a Service Writer!

At Fountain Tire, our associates are our number one asset. As a vital member of our team, you will enjoy some great benefits:

What is in it for you?

• Competitive compensation: $24 - $28 per hour
• Comprehensive health, dental, and vision benefit programs for you and your family, including an RRSP program with company matching
• Regular part-time & full-time day shifts available
• Development of your skills and certifications through our excellent training program & opportunity for advancement
• The opportunity to work with an excellent team and great customers
• Great discounts for you and your family on tires, parts, and mechanical services

Primary Responsibilities:

1. Creating work orders, arranging bookings, and communicating with technicians
2. Providing service quotes, obtaining customer authorization, finalizing sales, and following up with customers
3. Proactively calling customers to assess their satisfaction with our services
4. Recommending tire, wheel, and mechanical services to customers
5. Ensuring accurate billing and processing all necessary information in the computer system
6. Keeping promotional materials updated in the showroom
7. Participating in safety initiatives to ensure safety for customers and staff on-site and on the road
8. Completing assigned e-learning and safety courses, adhering to standards and policies
9. Assisting in inventory management through documentation and annual counts

What does it take to get on track?

• Experience in the automotive repair or tire industry is an asset
• Effective listening skills to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck, and specialty tires and mechanical services
• Valid driver’s license and the ability to provide a satisfactory driver’s abstract
• Excellent customer service skills and a positive attitude
• A team player who takes pride in their work

At Fountain Tire, you’d have a great place to work! Market-leading wages, a supportive manager, and opportunities to learn and grow. If you are interested, apply in-store or online today!