Service Writer Edmonton, Alberta, Canada

Medisca Pharmaceuticals Inc.; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Service Writer to join their team in Edmonton. In this vital role, you will support the service manager by ensuring accurate reporting and record-keeping for the Service Department. Your responsibilities will include managing customer inquiries, maintaining service documentation, and assisting with warranty claims. This position offers a great opportunity to contribute to the efficiency of operations while working in a dynamic environment. If you are detail-oriented and possess strong organizational skills, this role could be the perfect fit for you.

Qualifications

• Strong customer service skills to handle inquiries effectively.
• Ability to maintain accurate reports and records.

Responsibilities

• Assist the service manager with reports and records.
• Open and manage work orders until closure and invoicing.
• Maintain service library and department filing.

Skills

Customer Service

Report Management

Organizational Skills

Education

High School Diploma

Technical Certificate

Tools

Service Management Software

Job description

Brandt is currently seeking a Service Writer for our Edmonton Compact Construction Equipment location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

1. Fields internal and external customer inquiries to the Service Department.
2. Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
3. Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
4. Maintains Service Department filing and records.
5. Updates customer profiles using equipment, hours, or other information from the customer work orders.
6. Maintains accessories and supplies and prepares replacement orders.
7. May prepare Service Technician efficiency reports.
8. May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.