Service Writer - Daytime / Evening - Lanoraie

PACCAR; Lanoraie; On-site; CAD 55,000 - 72,000; Full time

Job summary

A leading trucking solutions provider in Lanoraie is seeking a Service Writer to manage customer interactions and repair orders. The ideal candidate will speak both French and English and possess strong customer service skills. Responsibilities include scheduling appointments, providing cost estimates, and maintaining customer communication. This role offers a competitive salary and comprehensive benefits package including health insurance and professional development opportunities.

Benefits

2 weeks of vacation

5 days of paid leave

12 statutory holidays

Weekly pay

100% employer-covered insurance

Tuition reimbursement

Mentoring by experts

Qualifications

• Intermediate level French and English for communication.
• Customer-service orientation is crucial.
• Knowledge of heavy equipment mechanics is a plus.

Responsibilities

• Receive customers and manage repair orders.
• Book appointments and provide cost estimates.
• Keep customers informed about repair status.

Skills

Customer-service oriented

Team spirit

Knowledge of heavy equipment mechanics

Experience interpreting warranties

Job description

Title: Service Writer

Work location : Kenworth Lanoraie (120 Rue du Parc Industriel, Lanoraie, QC J0K 1E0, Canada)

Schedule : Monday to Friday, Daytime or Evening

Salary: between 55-72K, according to experience

Benefits :

-Permanent,40h/week ;
-Monday to Friday, either daytime or evening shift (8h/day) ;
-Salary 55-72K, with possibility of +, depending on experience ;
-2 weeks of vacation, with possibility of an additional 1-2 weeks of vacation for evening shift, depending on experience ;
-5 days of paid leave ;
-12 statutory holidays ;
-Being paid weekly ;
-On-site parking ;
-Insurance (medical, dental, divison, etc.) costs covered 100% by the employer ;
-Télémédecine and employee assistance program ;
-School tuition fees reimbursement ;
-Be coached and mentored by experts ;
-Professional development and career growth within the company ;
-Corporate events (Christmas Party, Family Day event, etc.).


Summary of responsibilities:

-Receive, by phone or in person, customers with eagerness.
-Openrepair orders by indicating the information related to the vehicle to be repaired.
-Book appointments according to workshopavailabilities
-Record the client's requests on the Worksheet, one operation per request.Always indicate the Repair code (Repair Type).
-If necessary, provide estimate costs by examining the components of the trucks (under the truck, inside the hood or elsewhere) and provide this information to customer.
-Notify the customer whether the manufacturer's warranty is covered or not.
-Agree with the customer on the method of payment for repairs.
-Keep the customer informed when parts that arenecessary for the repair are on back order.
-Promote preventive maintenance programs, specials or any other appropriate products and services for the customer's vehicle.
-Close the repair order once it has been verified by the workshop foreman, and assign the costs to the customer, the warranty or a request for a good agreement policy.
-Receive, install tags, maintain cleanliness and drive trucks ;
-Communicate with the foreman and technical advisor ;
-Support, if necessary, for the filing of documents.


Qualifications:

-French (intermediate level) and English (intermediate level) - speak and write.

-Frequency of English: daily for communications with clients outside Quebec for repair needs.
-Customer-service oriented ;
-Team spirit ;
-Knowledge of heavy equipement mechanics (bonus) ;
-Experience in interpreting warranties specific to the trucking industry (bonus).



Who are we ?

Groupe Kenworth Montréal, a division of PACCAR of Canada, has been offering the full range of products and services related to the trucking industry since 1990. Our teams work together to offer you the best service in the industry, wherever you are located.

Our network of complete Kenworth dealerships is well established throughout the greater Montreal area, more specifically in Ville Saint-Laurent, Mirabel and Lanoraie. Our service department can welcome you for the maintenance or the repair of your vehicle, as well as our parts department which will be able to fill your needs in parts of all brands. At our location, you can meet with a representative who will find the truck you need, new or used, as well as a financing professional who will propose a personalized plan adapted to your situation.

Our Saint-Jérôme branch specializes in the sale of Kenworth, PACCAR, TRP, Cummins, Caterpillar parts and much more!

As trucking solution experts, our service offering is not limited to Kenworth alone. Our three TRP branches in Laval, Saint-Eustache and Vaudreuil-Dorion are dedicated to selling replacement parts for trucks, trailers and buses of all makes.

WE PASSIONATELY FOCUS ON IMPROVING YOUR BUSINESS BY PARTNERING WITH YOU ON THE ROAD TO SUCCESS