Service Writer - Day - Montreal

PACCAR; Montreal; On-site; CAD 60,000 - 74,000; Full time

Job summary

A leading trucking solutions company in Montreal seeks a Service Writer to assist customers with repair orders and coordination. The ideal candidate should be fluent in French and possess basic English skills, along with a good knowledge of heavy equipment mechanics. This position offers a salary between CAD 60K to 74K, a permanent contract, and various benefits including insurance and paid leave.

Benefits

2 weeks of vacation

5 days of paid leave

12 statutory holidays

Weekly pay

On-site parking

100% insurance coverage

Telemedicine program

Retirement savings plan

Tuition reimbursement

Professional development opportunities

Corporate events

Qualifications

• Master French and basic English required.
• Good knowledge of heavy equipment mechanics.
• Extensive experience with trucking industry warranties.

Responsibilities

• Receive customers and open repair orders.
• Coordinate and book appointments for service.
• Provide estimates for vehicle repairs.
• Keep customers informed about repair status.
• Promote preventive maintenance programs.

Skills

Master French

Basic English skills

Sales orientation

Knowledge of heavy equipment mechanics

Negotiation skills

Team-working skills

Job description

Title : Service Writer - DayWork location: Kenworth Montreal (7500 Rte Transcanadienne, Saint-Laurent, QC H4T 1A5)Schedule : Monday to Friday, 6AM to 3PMSalary: between 60-74K

Benefits :

-Permanent, 40h/week ;
-Monday to Friday, 6AM - 3PM (8h/day) ;
-Salary between 60-74K ;
-2 weeks of vacation, depending on experience ;
-5 days of paid leave ;
-12 statutory holidays ;
-Being paid weekly ;
-On-site parking ;
-Insurance (medical, dental, divison, etc.) covered 100% by the employer ;
-Telemedecine and employee assistance program ;
-Registered Retirement Savings Plan (RSSP) ;
-School tuition fees reimbursement ;
-Be coached and mentored by experts in the trucking industry ;
-Professional development and career growth within the company ;
-Corporate events (Christmas Party, Family Day event, etc.).

Summary of responsibilities:

-Receive customers with eagerness, by phone or in-person
-Open the repair orders by indicating the information related to the vehicle to be repaired
-Coordinate and book appointments according to workshop availability.
-Accurately record the client's requests on the Worksheet, one operation for each request. Always indicate the Repair Type.
-If necessary, estimate the repair costs of the vehicule by examining the components under the truck, inside the hood or elsewhere and provide it to the customer.
-Notify the customer whether repairs fall into manufacturer’s warranty or not.
-Establish the method of repair payment with the customer.
-Keep customer informed the status of parts necessary for repair (e.g., back order)
-Promote preventive maintenance programs, specials or any other appropriate products and services for the customer's vehicle.
-Close repair orders once theyhas been verified by the workshop foreman, and assign the costs to the customer, the warranty or a request for a good agreement policy.

Qualifications:

-Master French and basic English

-English proficiency level: basic reading and writing;

--Frequency: daily
-Reason: to serve clients in English when needed
-Oriented towards the sale of products and services;
-Good knowledge of heavy equipment mechanics;
-Ability to negotiate professionally with customers;
-The ability to cope with the emotional reactions of the clientele;
-Good team-working skills;
-Extensive experience in interpreting warranties specific to the trucking industry.

Who are we ?
Groupe Kenworth Montréal, a division of PACCAR of Canada, has been offering the full range of products and services related to the trucking industry since 1990. Our teams work together to offer you the best service in the industry, wherever you are located.

Our network of complete Kenworth dealerships is well established throughout the greater Montreal area, more specifically in Ville Saint-Laurent, Mirabel and Lanoraie. Our service department can welcome you for the maintenance or the repair of your vehicle, as well as our parts department which will be able to fill your needs in parts of all brands. At our location, you can meet with a representative who will find the truck you need, new or used, as well as a financing professional who will propose a personalized plan adapted to your situation.

Our Saint-Jérôme branch specializes in the sale of Kenworth, PACCAR, TRP, Cummins, Caterpillar parts and much more!

As trucking solution experts, our service offering is not limited to Kenworth alone. Our three TRP branches in Laval, Saint-Eustache and Vaudreuil-Dorion are dedicated to selling replacement parts for trucks, trailers and buses of all makes.

WE PASSIONATELY FOCUS ON IMPROVING YOUR BUSINESS BY PARTNERING WITH YOU ON THE ROAD TO SUCCESS