service writer - auto repair

…; Yellowknife; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Parking available

Dental plan

Disability benefits

Health care plan

Group insurance benefits

Life insurance

Pension plan

Job summary

This on-site Customer Service role in Yellowknife requires a high school diploma and 1 year to less than 2 years of experience. You will handle customer inquiries, explain services and costs, issue receipts, and process payments at the physical location.

Strong communication, attention to detail, and reliability are essential. Proficiency with MS Excel, Outlook, Windows, and database software will help you succeed in a fast-paced team environment.

Qualifications

• Secondary school graduation certificate or equivalent experience.
• 1 year to less than 2 years of relevant work experience.
• On-site work at the physical location; no remote option.
• Proficiency in MS Excel, MS Outlook, MS Windows, and database software.

Responsibilities

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive payments

Skills

Excellent oral communication

Excellent written communication

Attention to detail

Punctuality

Client focus

Flexibility

Organized

Reliability

Team player

Efficient interpersonal skills

Fast-paced environment

Education

Secondary (high) school graduation certificate

Or equivalent experience

Tools

Database software

Internet

Excel

Outlook

Windows

Job description

• Secondary (high) school graduation certificate

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive payments

Experience and specialization

Computer and technology knowledge

• Database software
• Internet
• MS Excel
• MS Outlook
• MS Windows

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan

Financial benefits

• Group insurance benefits
• Life insurance
• Pension plan

Other Benefits

• Parking available