service writer - auto repair

DJ's Truck & Trailer Repair; Northwestern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive repair industry is seeking a customer service representative to handle inquiries, manage billing, and maintain records. The ideal candidate will have a secondary school diploma and experience in customer service, demonstrating a strong client focus and organizational skills. Join a dynamic team and contribute to delivering excellent customer experiences in a fast-paced environment.

Benefits

Group insurance benefits

Life insurance

Qualifications

• 1-2 years of experience in customer service or a related field.
• Must have a valid driver's license.
• Fast-paced environment; ability to work under pressure.

Responsibilities

• Answer inquiries and provide information to customers.
• Prepare written estimates of repair costs.
• Arrange for billing for services.

Skills

Client focus

Organized

Team player

Ability to multitask

Time management

Education

Secondary (high) school graduation certificate

Tools

MS Excel

MS Outlook

MS Windows

Spreadsheet

Job description

• Secondary (high) school graduation certificate

Work setting

• Automobile repair services

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive payments
• Answer clients' inquiries and provide information
• Prepare written estimates of repair costs
• Greet customers

Type of product

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Windows
• Spreadsheet

Transportation / travel information

• Own transportation
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Organized
• Team player
• Ability to multitask
• Time management
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?

Experience

• 1 year to less than 2 years
• Group insurance benefits
• Life insurance