Service Writer / Advisor

Joe Johnson Equipment London; London; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in public works equipment is seeking a Service Writer / Advisor in London, Ontario. This role involves administrative support, managing customer relations, and ensuring efficient operations in the Service department. Ideal candidates will have strong customer service skills and relevant experience in a fast-paced environment.

Benefits

Competitive base salary

Quarterly profit sharing opportunity

Annual performance review with salary increase opportunity

Group Healthcare Benefits paid 100% by the organization

Vacation and Paid Personal Days

Employer Matching Retirement Savings Plan

Qualifications

• At least 3 years of experience in a Service Writer role or related administrative/customer service position.
• Valid driver’s license with a clean driver abstract.
• Proficiency with MS Office Suite (Word, Excel, Outlook).

Responsibilities

• Manage customer relations by receiving calls/emails and providing status updates.
• Open and close work orders following internal procedures.
• Prepare quotes and update work orders accurately.

Skills

Sales Experience

Time Management

Customer Service

Service Writing

Automotive Repair

Education

High School Diploma, GED, or equivalent

Tools

MS Office Suite

Job description

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a proud subsidiary of Federal Signal Corporation.

SERVICE WRITER / ADVISOR

LOCATION: London, Ontario (Neptune Cres.)

EMPLOYMENT TYPE: Full-time Permanent

TOTAL REWARDS OVERVIEW:

• Competitive base salary
• Quarterly profit sharing opportunity
• Annual performance review with salary increase opportunity
• Group Healthcare Benefits paid 100% by the organization
• Vacation and Paid Personal Days
• Employer Matching Retirement Savings Plan

SUMMARY:

The Service Writer / Advisor will provide administrative support to the Service department, liaising with internal and external customers to ensure efficient department operations on a day-to-day basis.

ABOUT YOU:

• Ability to work within a fast-paced environment
• Ability to organize, multitask, and plan work efficiently
• Positive and collaborative attitude
• Good verbal and written communication skills with strong customer service orientation

POSITION REQUIREMENTS / QUALIFICATIONS:

Education / Certification:

• High School Diploma, GED, or equivalent
• Valid driver’s license with a clean driver abstract

Experience:

• At least 3 years of experience in a Service Writer role or related administrative/customer service position
• Experience preparing quotes and managing work orders
• Proficiency with MS Office Suite (Word, Excel, Outlook)
• Mechanical aptitude or exposure to heavy equipment is an asset

POSITION RESPONSIBILITIES:

• Manage customer relations by receiving calls/emails and providing status updates
• Open and close work orders following internal procedures
• Prepare quotes and update work orders accurately
• Provide unit history for repairs
• Assist with shop scheduling and coordinate with factory representatives
• Conduct shop walkthroughs for real-time status updates
• Prepare payroll reports biweekly
• Ensure customer accounts are in good standing and on-time billing
• Maintain documentation and process warranty claims
• Resolve customer concerns and assist parts department as needed
• Perform additional tasks as assigned

WHY WORK AT JJE:

• Talented, dedicated, and passionate team
• Exceptional products and service offerings
• Charitable Giving and Educational Scholarship Programs
• Tuition Reimbursement
• Employee & Family Assistance Program (EAP)
• Certified Employment Equity organization
• Member of provincial safety programs and COR certified

Our Core Values:

Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, Ambition

If you are interested, we welcome your application. We encourage all qualified persons to apply; only those selected for an interview will be contacted. If accommodations are needed during the interview process, please notify HR in advance.

Required Experience: Unclear Seniority

Key Skills:

Sales Experience, Time Management, Order Management System, Customer Service, Dealership Experience, GM Vehicles, Retail Sales, Tire Service, Automotive Repair, OSHA, Service Writing, Automotive Service

Employment Type: Full-Time

Experience: Years

Vacancy: 1