Service Writer $2500 SIGN ON BONUS

Foss Motors; Kingston; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a family-owned automotive service center where your skills will shine! As a Service Writer, you will play a vital role in enhancing customer satisfaction and ensuring a smooth service experience. Your responsibilities will include assessing customer needs, managing technician efficiency, and maintaining high ethical standards. This dynamic role offers a supportive environment with fantastic benefits, including health insurance and paid training. If you're passionate about delivering excellent service and thrive in a fast-paced setting, this is the perfect opportunity for you to make a difference in the lives of our valued customers.

Benefits

Health/Dental/Vision Insurance

Life Insurance

Paid Training

Paid Vacation

Uniforms provided

Specialty tools provided

Qualifications

• Experience as an automotive service advisor is required.
• Must have valid CDL and be able to communicate effectively.

Responsibilities

• Meet with customers to assess their vehicle service needs.
• Oversee technicians and ensure quality control during repairs.

Skills

Customer Service Skills

Communication Skills

Time Management

Problem-Solving Skills

Education

High School Diploma or equivalent

Accredited training in service advisor skills

Tools

Computers

Business Machines

Job description

Service Writer - $2500 SIGN ON BONUS

We are a family-owned and operated business, which means that we will always provide you with a positive and professional environment for you and all your automotive needs. We are proud of the team that we have here at Foss Motors and are looking for professionals who can provide the level of service our customers deserve. If you're interested in a fast-paced and exciting work environment that also offers fantastic benefits, apply here!

RESPONSIBILITIES:

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customer’s vehicle including their time management/efficiency, parts ordering, and job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

REQUIREMENTS:

• High School Diploma or equivalent.
• Valid CDL.
• Accredited training in service advisor skills, customer satisfaction, and quality control.
• Automotive service advisor experience.
• Ability to read, write and speak English fluently.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Proficient use of computers/business machines.

BENEFITS:

• Health/Dental/Vision Insurance.
• Life Insurance.
• Paid Training.
• Paid Vacation.
• Family owned and operated.
• Positive and professional environment.
• Paid for lease (Sales who hit specific quota).
• Uniforms provided (Service).
• Specialty tools provided (Service).