Service Writer

Midas ALDERGROVE; Township of Langley; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading automotive service provider is hiring a manager to enhance retail sales and operational effectiveness. The role involves coordinating repairs, managing staff, and ensuring customer satisfaction within a fast-paced environment. Ideal candidates will bring experience in the automotive business, a related degree, and strong supervisory skills.

Benefits

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Training & development

Qualifications

• At least 1-year related experience in the automotive service business.
• ASE certifications as required.
• Current and valid driver’s license.

Responsibilities

• Develop and present estimates and source parts for repair jobs.
• Interpret inspection results and present findings to customers.
• Manage day-to-day operational activities and customer service.

Skills

Supervisory skills

Service diagnosis

Technical skills

Business mathematical aptitude

Education

Associate Degree or Equivalent

Job description

Benefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Training & development

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

Responsibilities

The purpose of this position is to enhance the retail sales and profitability of a store through coordinating and scheduling automotive repair service transactions and responding to related customer service issues.

• Develop and present estimates, source parts and sell jobs to customers
• Interpret inspection results (working with Technician) and present results to customers
• Oversee the processes of work order preparation and scheduling
• Respond to customer service concerns and problems
• Act in a store management capacity as needed on day-to-day operational activities
• Enhance the effectiveness of Human Resources and quality of service through providing training to service providers
• Monitors and control facility and asset utilization
• Enforce compliance with environmental and safety regulations and statutes

Qualifications

• Associate Degree or Equivalent
• At least 1-year related experience in the automotive service business
• ASE certifications as required
• Current and valid driver’s license
• Supervisory and management skills
• Service diagnosis and technical skills
• Business mathematical aptitude
• Ability to work a flexible schedule including weekends, evenings, and holidays