Service Writer

Sunbelt Rentals; Regina; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life Insurance

Enhanced Vacation Time

Tuition Reimbursement

RRSP Matching

Tool and Boot Allowance

Career development

Employee Assistance Program

Job summary

Sunbelt Rentals is hiring a Service Writer in Regina, Canada. You will support daily service operations by managing work orders, processing warranty claims, coordinating parts, and delivering excellent customer service.

The role requires a high school diploma or equivalent, strong administrative skills, and proficiency with computers and data entry. Prior experience in service roles and equipment industry is a plus.

Qualifications

• High school diploma or equivalent is required.
• Strong administrative and organizational skills are essential.
• Excellent communication and customer service skills are required.
• Proficiency with computers and data entry is required.
• Experience as Service Writer/Coordinator or related role is preferred.
• Experience with work orders, warranty claims or parts inventory is beneficial.
• Experience in the equipment rental/ construction industry is a plus.

Responsibilities

• Open, update, and close work orders accurately.
• Process and track warranty claims.
• Order, receive, and distribute parts.
• Maintain inventory accuracy through cycle counts.
• Enter and manage service calls.
• Coordinate with technicians and field service scheduling.
• Process service invoices and maintain equipment records.
• Prepare damage reports and related documentation.
• Respond to customer inquiries and resolve issues.
• Communicate service updates and customer concerns.

Skills

Administrative skills

Customer service

Data entry

Computers proficiency

Experience in service roles

Education

High school diploma or equivalent

Job description

Join Our Team! Sunbelt Rentals strives to be the customer’s first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Join our team as a Service Writer! In this role, you’ll support daily service operations by managing work orders, processing warranty claims, coordinating parts, and providing excellent customer service.

Key Responsibilities

• Open, update, and close work orders accurately
• Process and track warranty claims
• Order, receive, and distribute parts
• Maintain inventory accuracy through cycle counts
• Enter and manage service calls
• Coordinate with technicians and support field service scheduling
• Process service invoices and maintain equipment records
• Prepare damage reports and related documentation
• Respond to customer inquiries and resolve issues
• Communicate service updates, bulletins, and customer concerns

Qualifications Required

• High school diploma or equivalent
• Strong administrative and organizational skills
• Excellent communication and customer service skills
• Proficient with computers and data entry
• Preferred Service Writer, Service Coordinator, or related experience
• Experience with work orders, warranty claims, or parts inventory
• Equipment rental, construction, automotive, or heavy equipment industry experience

Physical Requirements

• Ability to lift up to 25 lbs.
• Ability to sit, stand, bend, and walk throughout the day
• Occasional exposure to outdoor or shop environments

Keywords

• Service Writer
• Service Coordinator
• Warranty Administrator
• Parts Coordinator
• Customer Service
• Work Orders
• Inventory Control
• Equipment Maintenance
• Service Department

Base Pay Range

Base Pay Range - Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health
• Dental
• Vision
• Life Insurance
• Enhanced Vacation Time based on Years of Service
• & 5 Paid Sick Days Leading wages
• Tuition Reimbursement
• RRSP Matching
• Tool and Boot Allowance
• Career development and advancement
• Employee Assistance Program

We are proud to offer the following benefits:

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan - US
• RRS Plan – CAN
• Paid Parental Leave
• Paid Holidays and Paid Time Off
• Tuition Reimbursement
• And many more

Sunbelt Rentals supports service members.

Veterans encouraged to apply.

If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.

A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet.

With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job.

Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more.

At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry.

Our advancement opportunities are why many of our staff remain with us throughout their careers.

Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Power & HVAC Services Pile Driving Services Pump Solutions Scaffold Services Remediation and Restoration