Service Writer

Brandt Group of Companies; Peterborough; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Service Writer to join their dynamic team in Peterborough. This role is pivotal in supporting the Service Department by managing customer inquiries, maintaining service records, and ensuring efficient operations. The ideal candidate will have a keen eye for detail and exceptional organizational skills, contributing to the smooth functioning of service operations. If you are passionate about providing excellent service and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Strong customer service skills are essential for handling inquiries.
• Attention to detail is crucial for maintaining accurate records.

Responsibilities

• Assist the service manager in maintaining accurate reports.
• Open and control work orders until invoiced.

Skills

Customer Service

Attention to Detail

Organizational Skills

Education

High School Diploma

Post-secondary Education in Business or Related Field

Tools

Service Management Software

Job description

Brandt is currently seeking a Service Writer for our Peterborough Construction & Forestry location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities:

1. Fields internal and external customer inquiries to the Service Department.
2. Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
3. Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
4. Maintains Service Department filing and records.
5. Updates customer profiles using equipment, hours, or other information from the customer work orders.
6. Maintains accessories and supplies and prepares replacement orders.
7. May prepare Service Technician efficiency reports.
8. May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.