Service Writer

Fort Garry Industries; Northwestern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

Fort Garry Industries is seeking an enthusiastic and dedicated Service Writer to join their Thunder Bay branch. This role involves creating service orders, processing customer payments, and providing exceptional service that adheres to FGI’s standards. Candidates should possess excellent communication skills and a high school diploma. Join a leading company in the truck and trailer parts industry that values diversity and commitment to quality service.

Benefits

Highly Competitive Wage

Health Spending Account

Employee and Family Assistance Program

DPSP and GRSP

Casual Dress Code

Fun and Supportive Work Environment

Qualifications

• High school diploma, GED, or equivalent required.
• Mechanical aptitude preferred.
• Excellent customer service and communication skills.

Responsibilities

• Create service orders with estimated costs and work time.
• Process customer invoices and secure payments.
• Update customers on repair progress.

Skills

Customer Service

Time Management

Organizational Skills

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

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SERVICE WRITER

Fort Garry Industries (FGI) Is Canada's most trusted truck and trailer parts, sales, and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada.

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success!

Fort Garry Industries has an exciting opportunity for a Service Writer to join our team at our Thunder Bay branch.

What you will do :

• Create service orders with estimated costs and work time
• Secure payment and process customer invoices
• Monitor repair progress and update customers
• Maintain accurate repair orders and bill parts accordingly
• Provide warranty interpretation to customers
• Uphold and embody FGI Customer Service Standards and Core Values with customers, colleagues, and stakeholders
• Champion FGI's safety culture by performing all duties within established procedures and practices
• May pick up parts from customer locations
• May be required to pick up or drop off customers at various locations
• Other duties as assigned

What we require :

• High school diploma, GED, or other high school equivalence certificate
• Mechanical aptitude and basic understanding of service shop procedures and repair times preferred
• Excellent customer service skills - dedicated to exceeding expectations of internal and external customers.
• Strong written and verbal skills - ability to write and speak succinctly with customers and colleagues.
• Basic to proficient knowledge of Microsoft Office Suite (email, Word, excel) and ability to learn in-house systems.
• Adequate typing skills (approximately 30 wpm)
• Strong time management and organizational skills

What we offer :

• A Highly Competitive Wage - eligible for a yearly bonus
• Health Spending Account
• Employee and Family Assistance Program
• DPSP and GRSP
• A Casual Dress Code
• A Fun and Supportive Work Environment

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do, it's also the smart thing.

Please visit our careers page to see more job opportunities.

Please apply on Isarta.com

https : / / isarta.com / jobs / ?utm_source=IND&job=113443