service writer

Domenic's Marine Ltd; Kamloops; On-site; CAD 30,000 - 60,000; Full time

Job summary

Une entreprise maritimes recherche du personnel pour un poste axé sur le service à la clientèle. Les candidats devront avoir un certificat d'études secondaires et de l'expérience de travail est un atout. Les tâches incluent le traitement des plaintes clients, des réparations de bateaux, ainsi que des tâches de vente et administratives.

Benefits

Dental plan

Health care plan

Vision care benefits

Free parking available

Learning/training paid by employer

Team building opportunities

Parking available

Qualifications

• Capacité à répondre à des requêtes écrites et orales.
• Connaissances en produits marins.
• Expérience en service client est un atout.

Responsibilities

• Répondre aux plaintes des clients et fournir des informations.
• Effectuer des tâches de bureau générales incluant la facturation et la vente.
• Réparer des bateaux et maintenir le service client.

Skills

Attention to detail

Excellent oral communication

Reliability

Team player

Ability to multitask

Education

Secondary (high) school graduation certificate

Tools

MS Outlook

Internet

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
• or equivalent experience
  
  

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Willing to relocate
• Service
• Sales
• Marine
  
  

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive payments
• Sell merchandise
• Answer clients' inquiries and provide information
• Repair boats
• Professionalism in customer service
  
  

Experience and specialization

Type of product

• Automotive parts and accessories
  
  

Computer and technology knowledge

• Internet
• MS Outlook
  
  

Additional information

Transportation/travel information

• Own transportation
• Valid driver's licence
  
  

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Hand-eye co-ordination
• Handling heavy loads
• Repetitive tasks
  
  

Personal suitability

• Punctuality
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Dependability
• Honesty
  
  

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits
  
  

Financial benefits

• Bonus
  
  

Other Benefits

• Free parking available
• Learning/training paid by employer
• Team building opportunities
• Parking available