Service Writer

LaPrairie Group of Companies; Fort St. John; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Service Writer to join their dynamic team in Fort St. John. This role involves managing repair orders, processing purchasing quotes, and maintaining essential records in a busy mechanical shop environment. The ideal candidate will have a strong background in mechanical maintenance, excellent organizational skills, and a commitment to teamwork. Join a company with over 40 years of experience in mobile crane services, where your contributions will help ensure the success of complex lifting projects across Western Canada. If you are ready to take on an exciting challenge in a supportive environment, this position is perfect for you.

Qualifications

• Experience in a mechanical shop or maintenance environment is essential.
• Proficient in data entry and management systems.
• Strong communication and organizational skills are required.

Responsibilities

• Open, update, and close repair orders in a shop environment.
• Process mechanical purchasing quotes and maintain equipment records.
• Support the mechanical team with repair order management.

Skills

mechanical shop experience

maintenance management systems

computer literacy

data entry skills

Microsoft Office proficiency

time management skills

communication skills

valid driver's license

Education

Grade 12 Diploma or GED

Post secondary certification in mechanical or business administration

Tools

TMT/Shop Planner

Excel

SharePoint

Job description

LaPrairie Crane, a member of LaPrairie Group of Companies, is looking for a full-time Service Writer to join their team in Fort St. John, BC.

LaPrairie Crane is one of Canada’s largest independent mobile-crane companies servicing customers across Western Canada for over 40 years. With their extensive fleet of cranes, including all-terrains, boom trucks, carry decks, crawlers, hydraulic trucks and rough terrain cranes, they offer customers one-stop project solutions for their most complex lifting needs.

In the role of Service Writer, you will work in a shop environment, opening, updating and closing repair orders, processing mechanical purchasing quotes and updating equipment maintenance information for LaPrairie Crane’s branches in Tumbler Ridge, BC; Fort St. John, BC; Grande Prairie, AB; and Grimshaw, AB. You will also support Capstan Hauling’s mechanical team in Grande Prairie, AB.

Roles and Responsibilities

Repair Orders in TMT/Shop Planner

• Populate details of repair concerns in Shop Planner.
• Convert Shop Planner information to Repair Orders (RO).
• Create Repair Order section plans and assign Mechanics.
• Create PO requests for parts and materials and request approvals to purchase.
• Create Vendor Repair Orders (VRO) as required.
• Verify and confirm that the unit meters, odometer readings and CVIPS are correct and updated.
• Update Labor line items as per mechanical time within TMT.
• Set ROs to complete.

Quote Processing and Approvals

• Review parts listings as provided in quote by NAPA.
• Confirm that parts have been received by mechanic for repair.
• Confirm repair order information and section – work with mechanic to open repair order as required.
• Coded quote to be approved by mechanical supervisor / VP and returned to NAPA for processing.
• Review NAPA integration for failures and correct as required.

Other Responsibilities – Maintenance of Reports/Records in TMT

• Processing and upload of CVIP/NDT documentation to AM, TMT, SharePoint, and review of data on SSRS Report.
• Review of unit profile data – updating as required.
• Updating of unit registration information when documentation is provided.
• Other related duties as required.

Required Skills

• Previous experience in mechanical shop or maintenance environment.
• Previous experience with automotive / commercial / heavy equipment maintenance management systems.
• Proven computer literacy, data entry, data editing and typing skills.
• Grade 12 Diploma or GED. Post secondary certification in mechanical / maintenance or business administration fields are preferred.
• Competent in Microsoft Office, with a solid understanding of Excel.
• Highly organized with strong time management skills.
• Ability to prioritize under tight deadlines.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Solid communication skills (verbal & written).
• Strong work ethic and positive team attitude.
• Must have valid driver's license.

LaPrairie Group of Companies, established in 1982 as a one-crane, two-man operation in Tumbler Ridge, BC, has grown into a successful, group of companies employing over 800 local employees, offering customers mobile crane and rigging, fleet maintenance, heavy hauling, bulk materials hauling, highway and bridge maintenance, civil infrastructure construction, concrete and aggregate products and industrial mineral mining and distribution services. This 100% Canadian, and family-owned group of companies services the Canadian and Northeastern USA markets through its various subsidiaries: LaPrairie Crane, Entrec Alberta, Capstan Hauling, Northland Fleet Services, LaPrairie Works, LaPrairie Works Oilfield Services and Canadian Silica Industries.