Service Writer

Brandt Group of Companies; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated Service Writer to join their team in Edmonton. This role is crucial for supporting the service manager with accurate reporting and record-keeping in the Service Department. You will handle customer inquiries, manage work orders, and maintain essential service documentation. This position offers a dynamic work environment where your organizational skills and attention to detail will shine. If you are passionate about providing excellent service and thrive in a fast-paced setting, this could be the perfect opportunity for you.

Qualifications

• Strong customer service skills with attention to detail.
• Ability to manage and organize service department records.

Responsibilities

• Assist the service manager with reports and records.
• Open and maintain work orders until closure.
• Update customer profiles and maintain service library.

Skills

Customer Service

Attention to Detail

Organizational Skills

Education

High School Diploma

Job description

Brandt is currently seeking a Service Writer for our Edmonton Compact Construction Equipment location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

1. Fields internal and external customer inquiries to the Service Department.
2. Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
3. Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager.
4. Maintains Service Department filing and records.
5. Updates customer profiles using equipment, hours, or other information from the customer work orders.
6. Maintains accessories and supplies and prepares replacement orders.
7. May prepare Service Technician efficiency reports.
8. May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.