Service Writer

Brandt Group of Companies; Cambridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading service company in Cambridge is seeking a Service Writer to assist the service manager in managing accurate reports and maintaining the Service Department operations. Responsibilities include handling customer inquiries, opening work orders, and updating records. Ideal candidates will have strong organizational skills and attention to detail.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed and maintains control until closed.
• Maintains the service library with current information.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment and hours.
• Maintains accessories and supplies, prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims.

Job description

Overview

Brandt is currently seeking a Service Writer for our Construction & Forestry Cambridge location.

This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up