Service Writer

Brandt Group of Companies; Bedford; On-site; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive compensation

Continuous Learning

Opportunities for advancement

Comprehensive benefits coverage

Retirement savings programs

Job summary

Brandt Group of Companies in Bedford, Nova Scotia, is seeking a detail-oriented Service Administrator to support the Service Department. You will manage inquiries, track work orders, and help ensure accurate billing and records.

Ideal candidates have strong organizational skills, proficiency with Microsoft Office, and a commitment to high-quality customer service in a fast-paced environment. This full-time role offers growth opportunities within a growing company.

Responsibilities

• Inquiries from customers and suppliers are answered promptly with accurate information.
• Provide timely updates on service progress to maintain transparency.
• Open and track work orders; ensure control until closed and invoiced.
• Prepare and review work orders for accuracy before closing.
• Close work orders promptly to support billing and records.
• Ensure precise time tracking and posting to work orders; correct as directed.
• Maintain the Service Department filing system and service library; keep bulletins and manuals current.
• Update customer profiles with equipment details and service history.
• Maintain inventory of accessories and supplies and prepare replacement orders as needed.
• Prepare Service Technician efficiency reports for performance tracking.
• Process warranty and product improvement claims and follow up for resolution and cost recovery.
• Other duties as assigned.

Job description

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Field internal and external customer inquiries promptly to provide accurate and helpful information, ensuring a positive customer experience.
• Provide timely updates to customers on service progress to maintain transparency and satisfaction.
• Open and track work orders as directed by the Service Manager or Shop Foreman, maintaining control until they are closed and invoiced to ensure accurate job completion.
• Process work orders by preparing them thoroughly for review prior to closing, ensuring accuracy and completeness.
• Close work orders promptly and accurately to support efficient billing and record-keeping.
• Ensure precise time tracking and posting to work orders, making corrections as directed by the Service Manager to guarantee accurate labor accounting.
• Maintain the Service Department filing system and service library, ensuring that all bulletins, manuals, and multimedia materials are current and accessible under the supervision of the Service Manager.
• Update customer profiles regularly by recording equipment details, operational hours, and other relevant data from work orders to support accurate customer records.
• Maintain inventory of accessories and supplies and preparing replacement orders as needed.
• Prepare Service Technician efficiency reports as needed to support performance tracking and operational improvements.
• Process warranty and product improvement claims, including calculating charges, submitting claims, and following up to ensure timely resolution and cost recovery.
• Other duties as assigned.

What We Look For

• Knowledge of office procedures.
• Basic knowledge of accounting practices.
• Experience with standard desktop applications including Microsoft Office Suite.
• Ability to organize and direct workflow.
• Ability to multi-task in a fast paced environment.
• Possess a strong customer service focus with a commitment to delivering high quality customer service.
• General understanding of mechanical/technical terminology considered an asset.

What We Offer

• Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
• Retirement savings programs: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.