Service Writer

GFL Environmental Inc.; Ayr; On-site; CAD 48,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Health Benefits (100% employer-paid)

Retirement Savings plan & DPSP

Modern Fleet & Gear

Career Growth opportunities

Employee Assistance Program (EAP)

GFL Perks & discounts

Job summary

GFL Environmental Inc. is seeking a Service Writer to support daily maintenance shop operations. You will work with mechanics, supervisors, and dispatchers to ensure timely repairs and seamless administrative workflows.

Responsibilities include RO management, DVIR oversight, coordinating with third-party shops, and maintaining the shop schedule. A high school diploma and valid license are required, with MS Office and shop software experience valued.

Qualifications

• High School Diploma required; post-secondary courses considered an asset.
• Valid driver’s license or reliable transportation to and from work.
• Experience with MS Office; familiarity with TMT and PeopleNet preferred.
• Strong organizational and multi-tasking abilities in a fast-paced shop environment.

Responsibilities

• Create, assign, and close Repair Orders (ROs) for preventative maintenance, running repairs, third-party work, equipment damage, and breakdowns.
• Accurately manage the DVIR process by recording defects, communicating repairs to staff, and confirming repairs with drivers.
• Manage driver repair and breakdown requests by monitoring lines, scheduling repairs, and maintaining documentation.
• Coordinate external equipment repairs with third-party shops and dealerships.
• Maintain the maintenance department service schedule and support mechanics in service delivery.
• Assist with shop operations by picking up parts, shuttling mechanics, and performing admin tasks as needed.
• Collaborate with lead hands, shop supervisors, dispatch, and management to complete daily tasks.
• Perform other operational and administrative duties as assigned by leadership.

Skills

MS Office

TMT

PeopleNet

Organizational skills

Team collaboration

Education

High School Diploma

Tools

MS Excel

MS Word

MS Outlook

Job description

Job Summary:

At GFL, our Service Writers are essential to keeping our fleet safe, reliable, and ready for the road. In this key role, you will provide critical service and administrative support to our daily maintenance shop operations, working collaboratively with mechanics, supervisors, and dispatchers to ensure seamless equipment repair and maintenance.

Why GFL:

• Competitive Pay: Individual pay is determined by responsibilities, experience, and location.
• Comprehensive Health Benefits: 100% employer-paid medical, dental, and vision coverage for you and your family.
• Retirement Savings: Group Retirement Savings plan and Deferred Profit-Sharing plan (DPSP) with stock options to secure your financial future.
• Modern Fleet & Gear: Work out of safe, modern maintenance shops supporting industry-leading equipment and transport vehicles.
• Nationwide Career Growth: Clear pathways for advancement across GFL’s growing national network.
• Employee Support: Full access to our confidential Employee Assistance Program (EAP).
• Green for Life Perks: Exclusive employee discount programs, perks, and team recognition initiatives.

Requirements:

• Education & Licensing: High School Diploma (GED) required (post-secondary courses or diploma considered an asset); valid driver's license or reliable transportation to and from work.
• Technical & Software Skills: Experience with Microsoft Office Programs (Excel, Word, Outlook); experience with TMT and PeopleNet software is viewed with priority.
• Organizational & Problem-Solving Skills: Strong organizational skills with a proven ability to multi-task and prioritize tasks effectively in a fast-paced shop environment.
• Team Collaboration: Demonstrated ability to perform tasks requiring cooperation, instruction, and effective cross-functional teamwork.

Responsibilities:

• Repair Order Management: Create, assign, and close Repair Orders (ROs) for preventative maintenance, running repairs, third-party work, equipment damage, and breakdowns.
• DVIR Process Oversight: Accurately manage the Driver Vehicle Inspection Report (DVIR) process by recording major and minor defects, communicating required repairs to maintenance staff, and confirming completed repairs with drivers.
• Driver & Breakdown Support: Manage driver repair and breakdown requests by monitoring phone lines, reviewing requests with appropriate personnel, scheduling repairs, and maintaining relevant documentation.
• Third-Party Coordination: Coordinate external equipment repairs and service with third-party mechanic shops and dealerships.
• Service Scheduling & Support: Accurately maintain the maintenance department service schedule while actively supporting mechanics in all aspects of service delivery.
• Shop Logistics & Assistance: Assist with shop operations by picking up parts, shuttling mechanics, and performing administrative tasks as needed.
• Team Collaboration: Work closely with lead hands, shop supervisors, dispatch, and management to successfully complete daily maintenance tasks.
• Additional Duties: Perform other operational and administrative duties as assigned by leadership.

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