Service Worker Supervisor – DTC Surgical Suite

Alberta Health Services; Edmonton; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Service Worker Supervisor to lead a dynamic team within a high-acuity Surgical Suite. This role involves overseeing operations, ensuring quality patient care, and fostering a collaborative environment. The ideal candidate will possess strong organizational and communication skills, along with a proven track record in leadership. If you thrive in a fast-paced environment and are passionate about improving patient outcomes, this opportunity is perfect for you. Join a team that values respect, diversity, and excellence in care delivery.

Qualifications

• 3+ years operating room experience in a high acuity Surgical Suite.
• 2+ years leadership experience as a supervisor or Team Leader.

Responsibilities

• Manage human, financial, and physical resources within the Surgical Suite.
• Coordinate and monitor workflow to ensure efficient patient care delivery.

Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Team Management

Critical Thinking

Interpersonal Skills

Education

Grade 12 Education or Equivalent

Post-Secondary Education

Tools

Microsoft Outlook

Microsoft Office

Job description

Your Opportunity:

The Royal Alexandra Hospital (RAH)

is one of Alberta’s largest and longest-serving hospitals. With a focus on patient-centered care, our expert teams leverage cutting-edge medical technologies, innovative research, and advanced education. The RAH is currently seeking a Service Worker Supervisor, responsible for overseeing the human resources and operational functioning of the Service Worker team.

The DTCOR Surgical Suite provides care to high-acuity patients who have undergone a variety of major surgeries, including General, Neuro, Orthopedic, Trauma, Plastic, Oral-Maxillofacial, Urology, and Thoracic procedures, both elective and emergency. Our team of professionals performs over 13,000 surgeries annually, the majority of which are complex and acute. As an inner-city hospital, we proudly serve a diverse patient population, including lower-income and marginalized clients.

Under the direction of the Unit Manager, the Service Worker Supervisor will provide leadership to ensure quality care within the department by adhering to unit policies, procedures, and goals. Exceptional organizational skills are essential for daily coordination of a busy surgical suite with thirteen theatres and an eighteen-bay recovery room. Effective communication, collaboration, and interpersonal skills are vital for this role, as you will work closely with a team of front-line managers to ensure consistent standards, goals, and objectives are met and clearly communicated to all members of the interdisciplinary team.

Description

In the Service Worker Supervisor position, you will be accountable for effectively managing human, financial, and physical resources within the Surgical Suite, including the Post-Anesthetic Care Unit (PACU). The Service Worker Supervisor leads quality initiatives while promoting a professional work environment. Key responsibilities include coordinating and monitoring workflow, ensuring the efficient delivery of patient care through staff scheduling, assigning work duties, and managing performance.

As a member of the leadership team, the Service Worker Supervisor will play a vital role in developing strategic plans, driving process improvement initiatives, and creating and implementing operational plans. This role also requires serving as a role model by incorporating evidence-based, best practices into daily operations. Strong team culture management is essential to fostering an environment of respect and caring.

Qualifications

• Current CPR (BCLS-HCP).
• Minimum of 3 years current operating room experience in a high acuity Surgical Suite.
• Minimum 2 years of leadership experience as a supervisor or Team Leader.
• Completion of grade 12 education or equivalent.
• Ability to sit, stand and walk for extended periods and perform repetitive movements.

Additional Qualifications

Ability to manage in a highly organized and rapidly moving environment. Must be able to work independently and as part of a team. Demonstrates communication skills that promote respect and a positive team environment. Exhibits advanced problem-solving skills, integrating critical thinking and good judgment. A strong track record in establishing and maintaining effective working relationships with stakeholders. Effective teamwork, conflict resolution, change, and resource management skills. Knowledge and experience working with diverse and marginalized populations using an equity, diversity, inclusion lens. Advanced computer skills including Microsoft Outlook, Office, and email.

Preferred Qualifications

WHMIS certification. A minimum of 3 years working as a Service Worker in a high acuity Surgical Suite. Completion of post-secondary education.