Service Training Specialist - Technician Experience

KONE; Mississauga; On-site; USD 122,000 - 192,000; Full time

Job summary

An established industry player seeks a passionate Service Training Specialist to enhance technician skills and promote safety culture. In this dynamic role, you will develop and deliver training programs, ensuring technicians excel in service methods and meet high standards of quality and customer satisfaction. With a commitment to innovation and diversity, this opportunity offers a competitive salary and growth within an inclusive workplace. Join a forward-thinking company that values your contributions and fosters your career advancement.

Benefits

Flexible schedules

Growth opportunities

Matching 401K

Comprehensive health plans

Paid time off

Qualifications

• 5+ years of technical experience in elevator service.
• Experience in training and developing others.

Responsibilities

• Plan and deliver training sessions for technicians.
• Collaborate with stakeholders to identify training needs.

Skills

Elevator service/repair methods

Training development

Safety culture promotion

Dynamic environment adaptability

Education

Bachelor’s degree in relevant field

Job description

Join to apply for the Service Training Specialist - Technician Experience role at KONE

KONE, founded in 1910, is a global leader providing elevators, escalators, automatic building doors, and maintenance and modernization solutions that add value throughout a building's lifecycle. Our mission is to improve urban life by offering innovative, safe, and reliable solutions, with operations in over 60 countries, recognized for innovation and sustainability by Forbes, Corporate Knights, and others.

Are you ready to advance your career as a Service Training Specialist – Technician Experience at KONE?

• Location: Flexible within major cities in Canada/USA
• Enjoy conducting training and developing others?
• Excited about managing training materials and tools?
• Thrives in dynamic environments?
• Skilled in elevator service/repair methods and tools?
• Passionate about quality and results?
• Committed to promoting safety culture?

If you answered YES, this is your opportunity!

As a Service Training Specialist, you will plan and deliver training sessions for technicians, covering new and existing service methods. You will collaborate with stakeholders to identify training needs and develop localized programs, ensuring technicians meet safety, quality, customer satisfaction, and productivity standards.

Qualifications include 5+ years of technical experience or a relevant bachelor’s degree.

Additional Responsibilities:

• Understand technician processes down to the 'key stroke' level for each task
• Support assessments and surveys to determine development needs
• Supervise or conduct specialized training for key groups
• Maintain and analyze training records to evaluate effectiveness
• Stay current with industry training innovations
• Ensure training facilities and events meet organizational standards

We value diversity and inclusion, believing they drive innovation. Our benefits include competitive salary, flexible schedules, growth opportunities, matching 401K, comprehensive health plans, and paid time off.

Join us to make a positive impact at KONE and grow your career!

*Beware of Recruitment Scams*

Salary ranges vary by location, e.g., Dallas/Chicago/Portland: $130,000 - $180,000; Redmond/Boston: $140,000 - $192,000; Charlotte/Miramar/Cleveland: $122,000 - $167,000.

We are an Equal Opportunity Employer, committed to a diverse and inclusive workplace, fostering innovation, safety, and community engagement.

Learn more at www.kone.com/careers.