Service Technician-Shop

Brandt Group of Companies; Fort McMurray; On-site; CAD 65,000 - 90,000; Full time

Job summary

Brandt Group of Companies in Fort McMurray is seeking a Heavy Equipment Technician to independently diagnose and service customer and dealer-owned equipment. You will perform complex diagnostics, maintenance, and repairs to restore equipment performance and reliability.

The role requires hands-on experience with mechanical, electrical, and hydraulic systems, strong diagnostic skills, and a commitment to safety and quality.

Qualifications

• Trade qualification in Heavy Equipment, Agriculture, or Truck/Transport.
• 3 years of relevant experience.
• Knowledge of mechanical, electrical, and hydraulic systems.
• Ability to diagnose and calibrate equipment.
• Strong time management and communication skills.
• Commitment to high quality customer service.

Responsibilities

• Perform basic to complex diagnostics on power equipment to identify repair needs.
• Disassemble, repair, and reassemble mechanical, electrical, or hydraulic systems.
• Conduct inspections to ensure compliance with quality and regulatory standards.
• Perform preventative maintenance and lubrication to prolong equipment life.
• Mentor apprentices and support professional growth.
• Follow safety rules and maintain a clean, safe work environment.

Skills

Diagnostics

Mechanical

Electrical

Hydraulics

Calibrations

Time management

Communication

Customer service

Computer skills

Job description

Brandt is currently seeking a Heavy Equipment Technician for our Fort McMurray Construction and Forestry location.

The Service Technician is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer and/or dealer owned equipment efficiently. They are also responsible for providing quality service to customers and ensuring all issues are resolved satisfactorily and in a timely manner.

Duties & Responsibilities Include But Not Limited To

• Financial Performance:
• Operate within budgets and approvals established by the Service Manager.
• Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals.
• Achieve and uphold a quality of work metric of 98%, ensuring work is completed correctly the first time to minimize rework and enhance customer satisfaction.
• Diagnostic and Repair Services:
• Perform basic to complex diagnostics on power equipment to accurately identify repair needs and minimize downtime.
• Diagnose, disassemble, assemble, and repair mechanical, electrical, or hydraulic systems to restore optimal equipment performance.
• Conduct customer, manufacturer, and government-mandated inspections to ensure compliance with quality and regulatory standards.
• Perform preventative maintenance tasks such as fluid and filter changes, battery testing, brake system adjustments, and lubrication to prolong equipment life.
• Execute advanced mechanical repairs, including engine and transmission diagnosis, repair, or replacement, to resolve complex issues.
• Work Systems and Procedures:
• Maintain current product knowledge specific to equipment and industry standards relevant to the branch location.
• Maintain a clean, neat, and orderly work area to ensure efficiency and safety.
• Follow all safety rules and Occupational Health & Safety (OH&S) standards.
• Ensure compliance with proper procedures for hazardous waste disposal.
• Work within guidelines set by managers to ensure consistent and quality service delivery.
• Perform all service tasks assigned by the Service Manager or Service Department Foreman.
• Participate in required training programs, including industry-specific technology training.
• Maintain and care for departmental tools, equipment, and vehicles.
• Mentor and oversee apprentices to support their professional growth.
• Other duties as assigned.

Qualifications/Requirements

• Trade qualification (Heavy Equipment, Agriculture, Truck/Transport).
• 3 years’ relevant experience.
• Knowledge of mechanical, electrical, and hydraulic systems.
• Possess computer and technical aptitude and knowledge for diagnostics and calibration work.
• Possess diagnostic skills to understand mechanical and technical equipment repair needs.
• Possess strong time management skills to perform under pressure.
• Possess strong communication skills, both written and oral.
• Possess a commitment to high quality customer service.