Service Technician, Ottawa

Securitas Technology Canada; Ottawa; On-site; CAD 55,000 - 70,000; Full time

Job summary

A technology solutions provider in Ottawa is seeking a Service Technician to repair and maintain security systems. The role requires at least 3 years of experience and a valid training certificate in relevant products. Benefits include full health coverage, retirement plans, and opportunities for growth. Join a dynamic team committed to customer satisfaction.

Benefits

Full Benefits as of Day 1

Retirement Plans as of Day 1

Paid vacation and holidays

Educational Assistance

Company Training Program

Exceptional growth opportunities

Qualifications

• Minimum 3 years' experience in a field service or installation role.
• Valid training certificate in Lenel, AMAG, Avigilon, or similar.

Responsibilities

• Repair faulty security systems and follow up on service calls.
• Manage repair inventories and ensure customer service standards.

Skills

Field service experience

Technical proficiency in security systems

Customer service

Education

Valid training certificate in relevant products

Job description

Join us to apply for the Service Technician, Ottawa role at Securitas Technology Canada.

Securitas Technology Canada is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the globe.

Securitas Technology Canada offers a comprehensive portfolio of video, access, intrusion, fire, and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving numerous long-term clients with solutions and services that protect their people, customers, and assets.

Responsibilities:

• Carry out repairs to faulty security systems.
• Follow up on service calls in order of priority according to importance.
• Carry out repairs to defective systems assigned to you according to company norms and standards.
• Ensure that the correct recommendations for use are passed on to customers.
• Ensure follow-up of customer service according to company policies and procedures.
• Transmit usage recommendations to customers.
• Provide the best service to the customer in compliance with company policies and procedures.
• Produce reports on service calls made.
• Manage repair inventories.

Minimum Requirements:

• Valid training certificate in one or more of the following products: Lenel, AMAG, Avigilon, Milestone, Genetec, C-Cure, Alarm.com.
• At least 3 years of recent experience working as a field service or installation technician at an electronic security company.

Benefits:

• Full Benefits as of Day 1.
• Retirement Plans as of Day 1.
• Paid vacation and holidays.
• Educational Assistance.
• Company Training Program.
• Exceptional growth opportunities.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Security and Investigations

This job posting is active. Referrals increase your chances of interviewing at Securitas Technology Canada by 2x.

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