Service Technician I

Job Summary

The Service Technician – Installation is responsible for providing training, intermediate level on-site repair, installation and maintenance on a variety of dental products.

Essential Functions

• Independently makes assigned customer calls, diagnosing problems to a module or specific component level.
• Determines the equipment, parts, supplies or tools needed to complete the install and service requests.
• Relays any special problems to Service Coordinator following each call.
• Insures that standard response times committed to the Service Coordinator are met.
• Loads, delivers, installs, specs and trains customers on the use and basic maintenance of equipment sold.
• Uses, maintains and secures test devices and tools used to adjust, calibrate and repair equipment.
• Learns and follows specific manufacturer guidelines for equipment installs and troubleshooting.
• Completes all required paperwork (time sheets, service orders, BRH forms, inventory, expense reports and/or purchase card statements or equipment related items).
• Returns defective modules assemblies or parts to the local office and labels items.
• Ensures proper vehicle maintenance and safe driving habits are followed.
• Manages vehicle inventory and restocks as necessary.
• Performs other duties as assigned.

Job Qualifications

• Electronics diploma or any other relevant experience.
• Background in contracting, plumbing, mechanics or electrical is preferred.
• Strong customer service skills and a positive attitude.
• Strong organizational skills, sound judgment and excellent decision-making abilities.
• Knowledge of the dental industry is an asset.
• Knowledge of SAP software is an asset.
• Excellent oral and written communication skills in English.
• Valid driver’s license and in order required.
• Motivated team player.