Service Technician - Client Facing (Production Print/Burnaby)

Konica Minolta Business Solutions U.S.A., Inc.; Burnaby; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading provider of print solutions is seeking a Production Print Field Service Technician to maintain and repair production print products. The role involves resolving customer printing issues and building effective relationships with customers and the Sales Department. Ideal candidates have previous experience with production printers and hold relevant certifications. Travel within Canada and the US is required as part of the role.

Qualifications

• Must have valid travel documents at own expense.
• Own vehicle required with valid insurance.
• Ability to operate independently but requires occasional assistance.

Responsibilities

• Maintain and repair MFPs and resolve customer printing issues.
• Perform on-site service of MFPs.
• Maintain effective relationships with customers and sales.

Skills

Previous experience servicing production printers or MFPs

Good verbal and written communication

Positive, outgoing, self-motivated

Education

High School or equivalent

CompTIA A+ Certification

CompTIA Net+ Certification

CompTIA CDIA+ Certification

Microsoft MCP or MCITP Certification

Job description

We’re looking for a Production Print Field Service Technician to join our team!

As a Production Systems Specialist, you maintain and repair Production Print Products and resolve customer printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities

• Maintain and repair MFPs and resolve customer printing issues
• Perform on-site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies
• 5% - Lead referrals and product promotion to existing customers
• 95% - break-fix and customer support
• Understands territory parts budget and inventory control
• Must follow the policies and procedures set forth by KMBS
• Perform other relevant duties as assigned by management

Qualifications

• Previous experience servicing production printers or MFPs required
• Preference given to those with experience servicing the following brands: Konica Minolta, Ricoh, Xerox, Sharp, Canon, HP, Kyocera, Lexmark, Toshiba
• 0-2 years technical/repair of electronics or software equipment
• Knowledge of basic Microsoft OS printing and common network concepts
• Basic awareness of common solutions
• Low to mid end office systems certifications
• Basic Color theory
• Good verbal and written
• Operates independently, requires assistance from time to time
• Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
• Travelling within Canada and the US is a requirement
• Candidate must provide & maintain valid travel documents at own expense
• Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
• Standby and afterhours work may be require
• Perform other relevant duties as assigned by management
• Required to achieve Associate Level Certification
• Travel within assigned territory, some out of territory work
• High School or equivalent
• CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.