Service Technician $26-33

Ryko Solutions; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in machinery manufacturing is seeking a Service Technician to provide on-site maintenance and repair for vehicle wash equipment. The role involves troubleshooting, customer training, and maintaining equipment, ensuring high customer satisfaction. Candidates should have a high school diploma and experience in a related field, along with strong communication and organizational skills.

Qualifications

• Minimum of 3 years experience as a Service Technician.
• Ability to use basic math and writing skills.

Responsibilities

• Perform service work on vehicle wash equipment.
• Advise customers on necessary service work.
• Complete work orders and maintain inventory.

Skills

Customer Satisfaction

Mechanical Aptitude

Communication

Organizational Skills

Problem Solving

Education

High School Diploma

Tools

Microsoft Suite

Google Suite

Job description

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Job Summary

As a Service Technician, you will operate on-site to perform preventative maintenance, repair equipment, and install replacement parts related to RYKO, MacNeil, and competitor's vehicle wash equipment and accessories. The Service Technician will also train customers on basic equipment maintenance.

Job Duties

1. Perform service work on vehicle wash equipment and accessories including troubleshooting of electrical, electronic, and mechanical problems to ascertain the needed corrective action
2. Replace, repair, or adjust parts and systems as necessary
3. In accordance with preventative maintenance contracts, the technician inspects, lubricates, and checks wax and detergent levels as applicable
4. Run equipment through 'cycles' to ensure the complete system is functioning properly
5. Advises customers of necessary service work and make recommendations to customers regarding replacement of worn or damaged parts, systems, etc.
6. Following unit installation, inspects equipment to ensure proper function
7. Provide information and training to customers regarding proper operation and general maintenance of equipment
8. Develop and maintain good rapport with customers, constantly striving to provide outstanding service and ensure customer satisfaction
9. May deliver parts, chemicals, or supplies to customers
10. Complete work orders, expense reports, and daily/weekly time logs
11. Maintain up-to-date knowledge of equipment changes or modifications through various resources such as maintenance manuals, service bulletins & how-to videos in our Learning Management System (LMS), or engineering documents
12. Maintains proper inventory of parts on service vehicle and in warehouse. Reports level of field inventory as required
13. Keeps Service and District Manager informed of all significant problems, progress, or barriers to success
14. Comply with all applicable OHSA, ESA, and other provincial regulatory laws, as well as company safety policies
15. Any other duties as assigned by the Installation/Service Manager

Qualifications

1. High school diploma or equivalent
2. Minimum of 3 years experience as a Service Technician in a related area
3. Clean driving record with no more than 3 moving violations within the past 5 years; no more than 2 preventable, at-fault accidents within the past 5 years
4. No impaired driving convictions within the past 5 years and no charges currently pending
5. Ability to use basic math and writing skills
6. Must have demonstrable interest and aptitude in mechanical, plumbing, and electrical work through school or hobby interest including using meters and ACDC power supply
7. Ability to comprehend and interpret equipment, operation, and maintenance manuals and instructions
8. Ability to successfully work independently or within a team
9. Forklift experience and/or ability to obtain forklift certification
10. Committed to customer satisfaction and ability to adapt/respond to different personalities
11. Ability to multi-task, prioritize, and manage time effectively
12. Intermediate computer skills, and experience with Microsoft and Google Suite programs
13. Must possess excellent communication and organizational skills
14. Must have adequate sight to read blueprints and other engineering documents and/or work orders and other field service documents
15. Must be local to the Calgary, AB area.

Physical Requirements

1. Ability to lift items of light to heavy weight, up to 50 lbs.
2. Ability to bend intermittently and repeatedly stoop, kneel, reach, twist, perform repetitive motions, using hands to grasp, push, pull, or do fine manipulations, climb ladders, and stand for prolonged periods

Additional Information

Hourly Wage Range: $26-$33 based on experience.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business needs. National Carwash Solutions is an Equal Opportunity Employer.

Other Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Machinery Manufacturing

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