Service Technician

Service Technician

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This position reports to

Operations Manager

Your role and responsibilities

The position is acting in the Service department of Real Tech that has been recently acquired by ABB, and is based in Whitby, Ontario. The service technician executes service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines, and delivers quality customer service to satisfy customers.

1. Provide exceptional and professional service to repair customer’s devices.
2. Email customers with status updates/quotes for returned devices.
3. Display a clear understanding of sense of urgency and care in their own area of responsibility.
4. Work with a wide variety of electronic and microcomputer devices used to measure flow, temperature, and chemical composition of water.
5. Use electrical and electronic testing devices to inspect and test instrument and system operation and diagnose potential faults.
6. Maintain accurate and thorough records of customer interactions, claims, and resolutions for reporting and analysis purposes in company CRM.
7. Communicate effectively, breaking down complex details into easy step-by-step instructions for correcting technological issues.
8. Ability to work independently, efficiently, and effectively.
9. Exceed customer expectations by understanding and anticipating current and potential needs.
10. Occasional on-site visits may be required at client sites.
11. Occasional on-site training for additional service center technicians.

Qualifications for the role

• 2 or more years of experience in Electronics/Electromechanical technician/technology.
• Proven ability to read circuit diagrams and mechanical drawings.
• Knowledge of fluid dynamics.
• Strong problem-solving skills.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office 365 products.
• Exceptional attention to detail.
• Be an adaptable team player.
• Ability to travel in Canada and out of the country.
• Valid Passport and Driver's License.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. This offer is conditional upon the applicant obtaining Industrial Security Level 2 status and a certificate issued by the Department of Controlled Goods. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.