Service Technician

houle electric; Victoria; Híbrido; CAD 167.000 - 176.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

40 days' paid holiday

Descripción de la vacante

Houle Electric in Victoria, BC, is seeking an experienced Infrastructure Engineer for a hybrid role. You will support customer environments, deploy and troubleshoot hardware/software, and maintain documentation while ensuring service levels and client communication are top priorities.

This position requires strong VPN/network knowledge, Azure administration, Windows Server 2016-2022, and macOS support. Expect a collaborative, customer‑facing environment with paid holidays and cross‑national work

Formación

• 5+ years in a relevant IT role.
• Mandatory Cyber Essentials and GDPR security.
• Microsoft 365 expertise including Email, SharePoint, Teams and OneDrive.
• Intune and RMM platforms experience.
• Networking knowledge: routers, switches, DHCP, DNS, TCP/IP, VLANs, firewalls.

Responsabilidades

• Provide technical assistance to customers and act as a reliable point of contact.
• Visit customer locations to diagnose faults and perform maintenance.
• Manage incidents and requests via ticketing system.
• Provide timely updates and maintain service levels.
• Escalate critical issues to Management when necessary.
• Document work and maintain up-to-date service tickets.

Descripción del empleo

Join an established technology organisation providing managed IT services to some of the market's most recognised companies. Our client is looking for an experienced Infrastructure Engineer to support customer environments across a varied and hands-on technical role.

CA$167,000.00–CA$176,000.00 yearly

Permanent

Main Location: Victoria, BC (hybrid). Cross-national work flexibility: remote, in-person, and hybrid (the option to work from our beautiful Victoria, BC office).

Your Responsibilities

Provide technical assistance to customers and act as a reliable point of contact.

Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.

Manage support incidents and requests through the company's ticketing system.

Provide customers with timely updates and ensure agreed service levels are maintained.

Escalate critical technical problems to Management when appropriate.

Review workload and priorities each day and take ownership of required actions.

Monitor customer infrastructure and system environments to ensure they remain operational and meet business requirements.

Deploy, test, maintain and troubleshoot hardware and software.

Accurately document technical work and maintain up-to-date service tickets.

Take ownership of urgent incidents, whether handled remotely or at a customer site.

40 days' paid holiday annually.

You will need at least 5 years' experience in a relevant IT role, with a strong technical background covering:

Cyber Essentials and GDPR security implementation (mandatory).

Microsoft 365 and its core services, including Email, SharePoint, Teams and OneDrive (mandatory).

Intune, RMM platforms and telephone/communications systems.

Network infrastructure and connectivity, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.

Working collaboratively with external suppliers and technical service providers.

IT processes, procedures and industry best practices.

Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.

Azure administration and system implementations.

Windows 10, Windows 11 and Mac.

Client builds, imaging and deployment.

Excellent written and verbal communication with a strong customer-service mindset.

Strong analytical and troubleshooting skills and the ability to work independently.