Service Technician

Summit Employment Solutions; Toronto; On-site; CAD 65,000 - 75,000; Full time

Job summary

A leading company in the window and door industry seeks a Service Technician to provide on-site diagnosis, repair, and maintenance services. The role requires excellent customer service skills, independent work capabilities, and physical fitness for lifting heavy products. Comprehensive healthcare coverage is offered along with a competitive salary range of CAD 65,000 – 75,000, negotiable based on experience.

Benefits

Comprehensive Healthcare insurance (medical, dental, eye care)

Qualifications

• 2 – 4 years experience as a service technician in door and window industry.
• Excellent customer service and communication skills.
• Physically fit to lift heavy products safely.

Responsibilities

• Diagnose problems, make repairs, and replace parts on-site.
• Conduct inspections of installed products and report findings.
• Complete service reports and ensure proper vehicle maintenance.

Skills

Customer service

Communication

Independence

Physical fitness

Job description

• The Service Technician is responsible for providing different services, such as diagnosing problems, making repairs, and / or replacing parts on-site to windows and doors.
• Correct manufacturing defects on site, using appropriate tools for service completion.
• Conduct water & / or air infiltration tests and remedy where possible while on site.
• Conduct inspections of installed products to confirm claims of defect, reporting findings to the Service manager.
• Assess if issues reported are caused by manufacturing defects or a result of improper installation, and correct manufacturing defects.
• Take pictures and measurements of the product on-site for reports to the Service Manager.
• Obtain sign-off from the homeowner at the conclusion of the service call.
• Complete service reports at the conclusion of all calls and provide reports to Service Manager on a weekly basis.
• Inspect and load all products required for service calls according to the service schedule.
• Unload and distribute materials at the end of each service schedule according to instructions from the Service Manager / Plant Manager
• Ensure the service vehicle is well maintained and in good working order, and GPS is active while on duty.
• Drive in accordance with the Highway & Traffic Act (Ontario) and according to posted speed limits.
• Regular overnight trips required to either Ottawa and / or Windsor area.

Qualifications

• 2 – 4 years experience as a service technician in door and window industry.
• Excellent customer service and communication skills
• Able to work independently.
• Physically fit to lift heavy products safely.

Compensation

• 65k – 75k base salary (negotiable)
• Comprehensive Healthcare insurance ( medical-Dental-Eye care)